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15 days ago
Shorterm Limited
Salary: Negotiable
Location: Gloucestershire
Job type: Permanent
Contact: Helen Mason
Sector: Aviation
Category: Coordinator Jobs
Customer Service Repair Coordinator Staverton Permanent

Our client Designs and manufactures ball bearing controls for commercial and military aircraft industry and they are actively seeking a Customer Service Repair Coordinator to join a busy department.

The role of the Customer Service Repair Co-coordinator is primarily responsible for the effective and efficient management of spares and repair orders, ensuring that the throughput of customer orders within the business, from receipt to dispatch and subsequent invoice, is in accordance with the business processes, procedures and contractual obligations.

Requirements of the Role:
* Accurate checking and processing of customer spares, repair orders to include input within the Syteline business system
* Preparation, submission and follow through of customer quotations
* Monitoring unit throughput to ensure adherence to contractual obligations
* Undertaking customer liaison as required for order administration, ensuring good customer communication and relationships are maintained
* Provision of regular customer account status reports
* Order documentation scanning
* Internal reporting on key performance indicators
* Out of hours AOG cover on a rota basis
* Completion of any work related tasks, which would be deemed reasonable of this role.

Position Details
* Based at Staverton
* Travel to other sites and / or customer locations may be required
* Hours of Employment: 37 hours a week. Flexibility may be required.

Job Requirements, Desired Knowledge, Skills & Abilities
* Passionate about customer service
* Demonstrated experience interfacing with customers in an aerospace aftermarket or repair environment
* Experience in working on MRP sales & repair module systems
* Excellent interpersonal, oral and written skills
* Good attention to detail
* Able to perform well in a fast paced environment
* Strong knowledge and skills in Microsoft Office products
* Hydraulic and / or actuation knowledge or experience is an advantage

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