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10 months ago
Location: Mumbai
Job type: Permanent
Sector: Operations
Category: Customer Service Jobs
Position: Customer Service Executive
Location: Mumbai
Qualification: 10+02
Age: 18 - 24 Years
Key Requirement for the Position 1.
Effective Communication Skills – verbal and
2. Typing Speed/Computer Proficiency Proficient
3. Should possess pleasing personality Proficient
Ability to adjust to various Shift timings
4. Able to relocate to other stations as per Airlines’ Moderate
5. Hospitality/Customer Service skills Proficient
6)Local language Proficient

Job Description Deals with passenger enquiries about flight departures and arrivals
2. Issuance of tickets to the passenger after confirming their reservations
3. Issuance of Boarding Cards to bonafide passengers after validating their photo ID
4. Tagging their baggage to the correct destination after noting down the correct baggage weight
Adheres to the standard allowances given for passengers’ Check in Baggage and charging excess
baggage tax from passengers for baggage exceeding the standard allowance
Efficient Handling for passengers requiring special assistance like Expectant mother, Old Age
passengers, Passenger with infant/ small child and informing the Duty Officer and Manager for the
7. Proper reconciliation of passengers at the Boarding gates for their respective flights
Supervises the Baggage Loading/Offloading of the respective flights thereby ensures that correct
baggage are loaded in the flight
9. Ensures the baggage are offloaded from the flight for passenger who is not traveling on that flight
10. Verifies the position of Transit Passengers and inform Duty Officers
Follow Company Policy on
•?Grooming and Uniforms Standards
•?Alcohol and Drug Consumption
12. Ensures that Staff follow the policies and procedures as per Company’s Airport Services Manual
13. Ensures that Ramp equipment are effectively use for quick turnaround of aircraft
14. Ensures during flight arrivals that baggage are properly kept on the arrival Belt
15. Ensures a proper complained/report is filed for passengers’ lost or missing baggage
Ensures that correct passenger/baggage/cargo count along with the fuel figure is passed to the Load
and Trim Staff for preparation of Load Sheet.
17. Ensures that all Operational communication( written or verbal) are action promptly
18. Ensures that staff should report as per the reporting time rostered
19. Ensures that Staff should follow correct procedures for Carriage of Arms and Ammunition, DGR etc
20. Ensures that UNM and YP passengers are handled with utmost care

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