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4 months ago
GoAir
Location: India
Job type: Permanent
Sector: Operations
Category: Customer Service Jobs
Position: Customer Service Executive
Location: Leh
Qualification: Graduate in any discipline
Age: 20 - 30 Years
Experience To: 1 Years - 0 Months
Key Requirement for the Position 1.Effective Communication Skills – verbal and
written
2. Typing Speed/Computer skill
3. Should possess pleasing personality
Ability to adjust to various Shift timings
4. Able to relocate to other stations as per Airlines’
5. Hospitality/Customer Service skills

Job Description 1. Deals with passenger enquiries about flight departures and arrivals
2. Issuance of tickets to the passenger after confirming their reservations
3. Issuance of Boarding Cards to bonafide passengers after validating their photo ID
4. Tagging their baggage to the correct destination after noting down the correct baggage weight
5.
Adheres to the standard allowances given for passengers’ Check in Baggage and charging excess
baggage tax from passengers for baggage exceeding the standard allowance
6.
Efficient Handling for passengers requiring special assistance like Expectant mother, Old Age
passengers, Passenger with infant/ small child and informing the Duty Officer and Manager for the
same
7. Proper reconciliation of passengers at the Boarding gates for their respective flights
8.
Supervises the Baggage Loading/Offloading of the respective flights thereby ensures that correct
baggage are loaded in the flight
9. Ensures the baggage are offloaded from the flight for passenger who is not traveling on that flight
10. Verifies the position of Transit Passengers and inform Duty Officers
11.
Follow Company Policy on
•Grooming and Uniforms Standards
12. Ensures that Staff follow the policies and procedures as per Company’s Airport Services Manual.

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