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4 months ago
Jet Airways
Location: India
Job type: Permanent
Sector: Airport
Category: Customer Service Jobs
Customer Service Assistant

Location: Ahmedabad, Amritsar, Chandigarh, Chennai, Dehradun, Delhi, Goa, Jaipur, Jodhpur, Lucknow, Mumbai, Nagpur, Pune, Srinagar, Udaipur, Vadodara and Varanasi.

Eligibility Criteria

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Age - Below 25 years

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Marital status - Unmarried

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Education - Graduation from a recognized university

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Should be willing to work in shifts

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Well groomed

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Fresher or 1 to 2 years of experience in similar industry

Job Profile

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Provide efficient guest service and optimize revenue.

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Perform various customer service functions at the airport (check-in / boarding gate and ramp).

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Perform allocation assigned as per the roster.

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Check status of all flights including catering uplift and adjust as required.

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Handle special situations and conditions. e.g - Flight disruption / cancellation / overbooking.

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Carry-out the upgrades according to the guidelines in respect of overbooking.

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Personally deal with denied boarded and off-loaded guests, irate guests on exceptional basis.

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Ensure safe / efficient operation of all activities at the Airport.

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Ensure all ground handling activities are conducted as per Airline standards and policies.

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