4 months ago
Customer Service Assistant
Location: Mumbai, Delhi, Jaipur, Udaipur, Jodhpur, Amritsar, Lucknow, Dehradun, Varanasi, Srinagar, Chandigarh and Chennai
Age - Below 25 years
Marital status - Unmarried
Education - Graduation from a recognized
Should be willing to work in shifts
Fresher or 1 to 2 years of experience in
Provide efficient guest service and optimize
Perform various customer service functions at
the airport (check-in / boarding gate and ramp).
Perform allocation assigned as per the
Check status of all flights including
catering uplift and adjust as required.
Handle special situations and conditions. eg.
- Flight disruption / cancellation / overbooking.
Carry-out the upgrades according to the
guidelines in respect of overbooking.
Personally deal with denied boarded and off-
loaded guests, irate guests on exceptional basis.
Ensure safe / efficient operation of all
activities at the Airport.
Ensure all ground handling activities are
conducted as per Airline standards and policies.