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4 months ago
Jet Airways
Location: India
Job type: Permanent
Sector: Airport
Category: Customer Service Jobs
Customer Service Assistant

Location: Mumbai, Delhi, Jaipur, Udaipur, Jodhpur, Amritsar, Lucknow, Dehradun, Varanasi, Srinagar, Chandigarh and Chennai

Eligibility Criteria

*

Age - Below 25 years

*

Marital status - Unmarried

*

Education - Graduation from a recognized
university

*

Should be willing to work in shifts

*

Well groomed

*

Fresher or 1 to 2 years of experience in
similar industry

Job Profile

*

Provide efficient guest service and optimize
revenue.

*

Perform various customer service functions at
the airport (check-in / boarding gate and ramp).

*

Perform allocation assigned as per the
roster.

*

Check status of all flights including
catering uplift and adjust as required.

*

Handle special situations and conditions. eg.
- Flight disruption / cancellation / overbooking.

*

Carry-out the upgrades according to the
guidelines in respect of overbooking.

*

Personally deal with denied boarded and off-
loaded guests, irate guests on exceptional basis.

*

Ensure safe / efficient operation of all
activities at the Airport.

*

Ensure all ground handling activities are
conducted as per Airline standards and policies.

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