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11 days ago
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Customer Service Agent - Ticket Desk (Passenger...


Swissport
Salary band: £10k - £15k
Location: Jersey
Job type: Permanent
Experience: Any or N/A
Business sector: Both
Contact: Not Specified
Sector: Airport
Category: Customer Service Jobs
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This is a permanent Full Time position at £10.91 per hour

Job Summary 

  

Customer Service Agents provide all necessary help and support to passengers as required by our customer airlines which may include check in, baggage processing, reservations and ticketing, boarding of flights, air-bridge operation, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned. 


Job Responsibilities  

  • Manage reservations for all customer airlines to include: ticket changes, new bookings, excess baggage payment, recording or electronic ticket sales report, dealing with disruption (i.e.re-booking of cancelled flights and mis-connections)
  • Completion of banking and sales reports.
  • Dealing with code-share flights
  • Assist passengers with self-service check-in kiosks
  • Inspect and verify passenger documentation including passports and visas
  • Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
  • Manage passenger baggage processing including handling and fee calculation if applicable
  • Assist passengers as needed through arrival and check in processes, including support for passengers with special requirements such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
  • Direct passengers through Customs, Immigration, and Quarantine as required
  • Make public address announcements as required
  • Assist colleagues in other areas of the airport to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
  • Comply with all UK / Ireland / EU legislation as well as airport authority and carrier security requirements
  • Comply with Swissport Standard Operating Procedures (SOP’s)
  • Operate computers and specialist equipment such as air-bridge, scanners and airline specific software
  • Produce work-related documentation when required
  • Maintain the highest standards of safety and security at all time
  • Other duties as assigned
The list is not exhaustive and is not intended to restrict the scope of the job but clearly define a starting point and may vary depending on location and local customer requirements.

Qualifications and Competencies 

  • In possession of at least three GCSE’s / O Level or Leaving Cert (and equivalent)
  • Microsoft Office (Excel, Work, PowerPoint) skills and experience required
  • Flexible to work on various shifts (days, evening, nights, weekends, and holidays)
  • Ability to speak and understand the English language
  • Ability to travel to the airport at times where public transport is not available
  • Excellent communication skills (written and verbal)
  • Must be able and willing to type and learn airline specific computer systems
  • Ability to follow processes and procedures and apply flexible approach when required
  • Willingness to work in inclement weather if required
  • Passionate about customer service
  • Commitment to continuous improvement
  • Self motivated and able to work independently
  • Previous experience in ticketing is desired
  • Ability to speak additional languages is desired
Swissport is an equal opportunities employer, for further information on this, please visit javascript:void(0);.

This is a permanent Full Time position at £10.91 per hour

Job Summary 

  

Customer Service Agents provide all necessary help and support to passengers as required by our customer airlines which may include check in, baggage processing, reservations and ticketing, boarding of flights, air-bridge operation, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned. 


Job Responsibilities  

  • Manage reservations for all customer airlines to include: ticket changes, new bookings, excess baggage payment, recording or electronic ticket sales report, dealing with disruption (i.e.re-booking of cancelled flights and mis-connections)
  • Completion of banking and sales reports.
  • Dealing with code-share flights
  • Assist passengers with self-service check-in kiosks
  • Inspect and verify passenger documentation including passports and visas
  • Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
  • Manage passenger baggage processing including handling and fee calculation if applicable
  • Assist passengers as needed through arrival and check in processes, including support for passengers with special requirements such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
  • Direct passengers through Customs, Immigration, and Quarantine as required
  • Make public address announcements as required
  • Assist colleagues in other areas of the airport to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
  • Comply with all UK / Ireland / EU legislation as well as airport authority and carrier security requirements
  • Comply with Swissport Standard Operating Procedures (SOP’s)
  • Operate computers and specialist equipment such as air-bridge, scanners and airline specific software
  • Produce work-related documentation when required
  • Maintain the highest standards of safety and security at all time
  • Other duties as assigned
The list is not exhaustive and is not intended to restrict the scope of the job but clearly define a starting point and may vary depending on location and local customer requirements.

Qualifications and Competencies 

  • In possession of at least three GCSE’s / O Level or Leaving Cert (and equivalent)
  • Microsoft Office (Excel, Work, PowerPoint) skills and experience required
  • Flexible to work on various shifts (days, evening, nights, weekends, and holidays)
  • Ability to speak and understand the English language
  • Ability to travel to the airport at times where public transport is not available
  • Excellent communication skills (written and verbal)
  • Must be able and willing to type and learn airline specific computer systems
  • Ability to follow processes and procedures and apply flexible approach when required
  • Willingness to work in inclement weather if required
  • Passionate about customer service
  • Commitment to continuous improvement
  • Self motivated and able to work independently
  • Previous experience in ticketing is desired
  • Ability to speak additional languages is desired
Swissport is an equal opportunities employer, for further information on this, please visit javascript:void(0);.

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