Direct Employer

Customer Service Administrator

Crawley, West Sussex, England
Full time
6 days ago

Join our Flight Training Organisation as Customer Service Administrator at our Commercial Flight Training Centre in Crawley (Gatwick). In this role you will be the point of contact for all cadet training enquiries.

The role we are offering you

In this role you will be the first point of face-to face contact for our cadet training programme locally, but you will also collaborate globally with Airline customers, students, Flight Instructors and internal colleagues.

Key Job Responsibilities 

  • Co-ordinate with cadets regarding their EASA and/or UK CAA Class 1 medicals, tracking expiration dates throughout training to ensure validity, as required.
  • Act as the primary point of contact to the program’s customer, responding to requests and delivering excellent customer service.  
  • Support cadets in gaining any required Visas (M1 US Visa, UK Student Visa, European Study Visa, etc.) to ensure they can complete their whole training journey. 
  • Create and maintain a thorough Visa application process and guide and ensure this is effectively communicated to students.  Ensure all required documentation, such as CAS letters, IELTS, passport scans, I20s, SEVIS, etc. are all in check, processed and stored accordingly. 
  • Book and communicate Embassy appointments and ensure all students have completed the required applications and criteria to obtain their Visa to start their training. 
  • Actively manage the Student Visa tracker to ensure all students remain compliant and report any Visa breaches. 
  • Maintain a professional and technical/product knowledge by attending educational workshops, reviewing technical/specialty publications, and/or participating in professional associations.  
  • Administrative tasks, as required, for the smooth-running of the FTO (including, but not limited to, cadet expense claims, processing PO’s, fingerprint on return from PHX, flight bookings for training in the USA, etc).
  • Administrative support to the Flight Crew Licensing Specialist.

Our ideal candidate  

  • Brings experience from a customer facing role or has customer support experience.
  • Brings experience from the aviation or aviation training industry. (desirable)
  • Has good analytical skills and a very customer- and solution driven mindset.
  • Is fluent in English language (any other languages is beneficial) 
  • Is a confident MS Excel and MS Word user.

What kind of person will succeed in this team?

You are very organised with good attention to detail, and you thrive in a busy, live-training environment working towards deadlines. Available information in this role is often incomplete, so you enjoy seeking answers from others to determine your course of action. You are approachable and a team player and you enjoy interacting with other internal departments and colleagues on-site.

Contract details & location

This on-site position is based at our modern Commercial Aviation Training Centre in Crawley/Gatwick. We are offering a permanent contract, working hours of the role are Monday to Friday with total working hours of 37.5 hours a week.

CAE offers

  • Attractive benefits including a flexible holiday policy and flexi-time scheme.
  • Private health insurance (BUPA)
  • Healthcare cash plan
  • Pension scheme
  • Life Assurance & more!

With over 13,000 employees located in 35 countries, CAE is a global leader in training for the civil aviation, defence and security, and healthcare markets. To learn more: Visit www.cae.com



company Size
10001+ Employees
Founding year

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