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3 months ago
Resource Group
Location: France
Job type: Permanent
Contact: aurore bothorel
Sector: Aircraft
Category: Customer Service Jobs

On behalf of our client, resource group is currently looking for the following profile :

Title: Customer Relationship Manager (CRM)

Location: France

Hiring Manager: Divisional CEOs

Career Level: Minimum 10-yrs Aerospace industry experience

Function: Customer on-site interface

Duration: Permanent contract

Start: As soon as possible

Language: French mandatory


Role Summary/Purpose:


The CRM is accountable for profitable business growth at their assigned customer(s) and broad company objectives in:

-        - Facilitation and management of complex personal and organizational relationships with specific strategic customers to the ultimate benefit of the company

-       - Development and integration of processes and customer communications that meet the new and on-going business needs across the company

-       - Participation in tactical plan execution and contribution to long-range strategy development for the overall profitable business growth strategy of the company


Role Responsibilities:


-       - Conduct weekly, bi-weekly or monthly telecons (as appropriate) with the Senior sites, monitoring upcoming and open bid activity, coordinating customer visits, reviewing action plans on open issues (performance, commercial, contractual), etc

-       - Investigate, understand and regularly communicate to the company all appropriate customer issues, especially involving new business opportunities, competitor actions, strategic plans, supplier issues, acquisition opportunities, etc

-       - Facilitate customer communications by ensuring appropriate levels of openness, accuracy, timeliness, and sensitivity to improve customer perceptions towards the company

-       - Facilitate overall customer relationship building, participate in major proposal development, submittal and follow-through, provide creative solutions / alternatives to meet customer requirements while ensuring the profitable growth of the company

-       - Participate in the company long range planning and tactical execution for profitable business growth at their specifically-assigned customer(s)

-      -  Effectively interface with all the company site CEOs and executive management and regularly provide customer-related inputs, advice and counsel

-       - Facilitate the company internal communications to improve overall efficiency and effectiveness in relation to their specifically-assigned customer(s)

-       - Develop and present profitable growth strategy recommendations for their assigned customer(s) to the company site CEOs and executive management

-       - Ensure that the company site CEOs and executive management are fully aware of both the financial liabilities and opportunities at specifically-assigned customer(s)

-       - Submit weekly status reports to Divisional VP of BD



-       - Bachelors degree from accredited University, Masters Degree preferred

-       - Demonstrable experience in aerospace customer relationship management, including but not limited to formal proposals, negotiation team participation, execution of pursuit plans, on-site support, ex-customer employee, etc

-       - Demonstrable ability to effectively influence and motivate non-direct report teams on new and on-going business issues at their specifically-assigned customer(s)

-       - Extensive direct knowledge of specifically-assigned customer(s)

-       - Ability to anticipate, identify, and resolve complex inter-personal and inter-organizational issues

-       - Strong oral, written communication, and presentation skills

      Should you be interested in this position please send your CV and we will contact you for an initial confidential discussion.

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