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4 months ago
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CUSTOMER RELATIONS OFFICER


Thai Smile
Location: Thailand
Job type: Permanent
Sector: Operations
Category: Customer Service Jobs
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ROLE AND RESPONSIBILITIES

• Report to Manager of Customer Relations.

• Responsible for customer feedback and customer complaints and manage service recovery to customers

• Maintain a record of customer interactions or communication, record details of inquiries, complaints or problems and remedial actions taken.

• Answer inbound customer calls and e-mails.

• Obtain and examine all relevant information to assess complaint and determine most effective resolution or appropriate escalation process.

• Take full ownership of customers’ problems and ensure complete customer satisfaction of problem resolution

• Facilitate and maintain an effective corporate approach to the management of complaints

• Take a role in the maintenance of a company – wide complaints reporting and tracking system and with the Departmental investigation of and responses to complaints

• Communicate customer feedback, trends and issues to the team and leadership

• Following established policies, procedures, processes and workflows to ensure appropriate resolution of issues of moderate scope.

• Documenting all issues, comments and resolutions in appropriate software system applications.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Bachelor’s degree.

• Experience working in customer relation environment is an advantage.

• Demonstrates excellent interpersonal and competency in both oral and written communication skill, Both Thai and English (minimum TOEIC score of 600).

• Must be self-motivated and detail oriented, with a positive/cooperative attitude.

• Intermediate computer skills using various software applications, including Microsoft Word & Excel.

• Well organized, strong administrative and detail oriented skills.

JOIN NOW
ROLE AND RESPONSIBILITIES

• Report to Manager of Customer Relations.

• Responsible for customer feedback and customer complaints and manage service recovery to customers

• Maintain a record of customer interactions or communication, record details of inquiries, complaints or problems and remedial actions taken.

• Answer inbound customer calls and e-mails.

• Obtain and examine all relevant information to assess complaint and determine most effective resolution or appropriate escalation process.

• Take full ownership of customers’ problems and ensure complete customer satisfaction of problem resolution

• Facilitate and maintain an effective corporate approach to the management of complaints

• Take a role in the maintenance of a company – wide complaints reporting and tracking system and with the Departmental investigation of and responses to complaints

• Communicate customer feedback, trends and issues to the team and leadership

• Following established policies, procedures, processes and workflows to ensure appropriate resolution of issues of moderate scope.

• Documenting all issues, comments and resolutions in appropriate software system applications.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Bachelor’s degree.

• Experience working in customer relation environment is an advantage.

• Demonstrates excellent interpersonal and competency in both oral and written communication skill, Both Thai and English (minimum TOEIC score of 600).

• Must be self-motivated and detail oriented, with a positive/cooperative attitude.

• Intermediate computer skills using various software applications, including Microsoft Word & Excel.

• Well organized, strong administrative and detail oriented skills.

JOIN NOW

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