Menska Ltd, on behalf of the Client, a multinational Business Jet Operator which has a superb brand, exciting environment and incredible success story, is looking for an Account Manager whom is fluent in English and another language.
The Account Manager will predominantly focus on the geographical area related to their language skills . Your ultimate goal is to drive customer satisfaction and retention. For the customer, you will pre-empt and remove any obstacles they may encounter, resulting in consistent and seamless interactions with the Client at every stage of their journey. With your colleagues, you will act as the voice of the customer; fostering inter-departmental collaborations and sharing valuable insight to enhance the customer experience from a number of different angles.
This role will require regular travel and a flexible schedule to accommodate out-of-hours customer care.
Skills and experience: