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Location:
Salary:
Competitive plus Bonus
Job type:
Permanent
Sector:
Sales & Purchasing
Experience:
Any or N/A
Contact:
Neil Leighton
On behalf of our client, a distributer and provider of logistics and supply chain services to the aerospace industry Line Up Aviation are seeking interest from experienced Customer Service Managers with an aerospace/logistics background.

Role: Customer Care Manager
Pay:   Competitive plus Bonus
Permanent Role
Location: Surrey
Additional Information: The successful candidate will have a complete understanding of the aerospace logistics industry gained over a minimum of 10 years and will have a good working knowledge of SAP and Excel.  Applications from candidates with written and verbal knowledge of European languages especially Italian will be considered favourably.

 

Primary Purpose

This is a key position reporting directly to the Commercial Director. The primary purpose is to Manage and develop the Customer Care team ensuring that the relationship and customer service during the whole order process is carried out in accordance with local compliance procedures and quality standards, and is compliant with global strategies set out by the company.

 

Principal Tasks and Responsibilities

· Manage and motivate the Customer Care team.

· Being responsible of all Customer Care operations and play as the key interface among other departments in the UK and overseas.

· Liaise strategically with Leadership Team to provide update and analysis on sales orders or other critical commercial activities.

· Manage clients effectively throughout the post-sales phase, in accordance with company procedures and policies.

· Performs contract review in accordance with QMS Procedures verifying that each sales order line has coverage: if one or more entries are found not covered submit the issue to Sales Executive in charge of client.   

· Responsible for part number verification and liaison with the Quality and Material Master Teams.

· Cooperate with Sales Department on order management activities (order collection, control, maintenance, and deliveries check).  

· Interfaces with client providing product information; order/contract issues, including any update; customer communication, including complaints and order book management and customer progress requests.

    • Manages all after sales support, management, and back office activities.               
    • Direct administration, after sales support for Sales Executives being second point of contact for clients.
    • Close liaison with credit control function, management of all pro forma orders and credit hold issues.
    • Be the escalation point for the Customer Care Team and all clients.
    • Report weekly administration functions, blocked lines and credit holds.
 

 

                                                                                         

Qualifications and Experience Requirements

A Level or equivalent.  Degree or Master preferable.       

 

Experience

· Excellent knowledge of SAP and Excel

· Knowledge of inventory trends, customs, and delivery    

· Able to manage stakeholders within a global corporate matrix structure

· Due to the nature of the role you should have attained 10 years’ experience of working within the logistics industry 

· Understanding of aerospace industry

 

Due to the number of applications we receive, it is not always possible to contact unsuccessful applicants. Unless you hear from us within 14 days of your application, please assume that you have been unsuccessful on this occasion.

 
On behalf of our client, a distributer and provider of logistics and supply chain services to the aerospace industry Line Up Aviation are seeking interest from experienced Customer Service Managers with an aerospace/logistics background.

Role: Customer Care Manager
Pay:   Competitive plus Bonus
Permanent Role
Location: Surrey
Additional Information: The successful candidate will have a complete understanding of the aerospace logistics industry gained over a minimum of 10 years and will have a good working knowledge of SAP and Excel.  Applications from candidates with written and verbal knowledge of European languages especially Italian will be considered favourably.

 

Primary Purpose

This is a key position reporting directly to the Commercial Director. The primary purpose is to Manage and develop the Customer Care team ensuring that the relationship and customer service during the whole order process is carried out in accordance with local compliance procedures and quality standards, and is compliant with global strategies set out by the company.

 

Principal Tasks and Responsibilities

· Manage and motivate the Customer Care team.

· Being responsible of all Customer Care operations and play as the key interface among other departments in the UK and overseas.

· Liaise strategically with Leadership Team to provide update and analysis on sales orders or other critical commercial activities.

· Manage clients effectively throughout the post-sales phase, in accordance with company procedures and policies.

· Performs contract review in accordance with QMS Procedures verifying that each sales order line has coverage: if one or more entries are found not covered submit the issue to Sales Executive in charge of client.   

· Responsible for part number verification and liaison with the Quality and Material Master Teams.

· Cooperate with Sales Department on order management activities (order collection, control, maintenance, and deliveries check).  

· Interfaces with client providing product information; order/contract issues, including any update; customer communication, including complaints and order book management and customer progress requests.

    • Manages all after sales support, management, and back office activities.               
    • Direct administration, after sales support for Sales Executives being second point of contact for clients.
    • Close liaison with credit control function, management of all pro forma orders and credit hold issues.
    • Be the escalation point for the Customer Care Team and all clients.
    • Report weekly administration functions, blocked lines and credit holds.
 

 

                                                                                         

Qualifications and Experience Requirements

A Level or equivalent.  Degree or Master preferable.       

 

Experience

· Excellent knowledge of SAP and Excel

· Knowledge of inventory trends, customs, and delivery    

· Able to manage stakeholders within a global corporate matrix structure

· Due to the nature of the role you should have attained 10 years’ experience of working within the logistics industry 

· Understanding of aerospace industry

 

Due to the number of applications we receive, it is not always possible to contact unsuccessful applicants. Unless you hear from us within 14 days of your application, please assume that you have been unsuccessful on this occasion.

 
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