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3 months ago
Globe Air
Location: Austria
Job type: Permanent
Sector: Operations
Category: Customer Service Jobs
GlobeAir

CUSTOMER CARE MANAGER

* Polytec-Straße 1, 4063 Hörsching, Austria
* Full-time

Company Description

We are looking for talented & passionate people with the ability to hit the ground running and achieve results. People who work at GlobeAir have an international background, are flexible and thrive in a dynamic and innovative environment. Due to the dynamic expansion of our team, we are looking for an experienced and passionate aviation enthusiast to join our ambitious team in Linz (Hörsching), Austria, as a: CUSTOMER CARE MANAGER.

Job Description

* Management of the entire sales process from the initial request through to the credit note
* Administrating of the client database, ensuring client security & privacy
* Liaising with internal (e.g. crew planning, flight dispatch) and external partners (e.g. brokers, handling agents, catering companies) to ensure the client’s needs and wishes are met
* Delivering high quality customer service on a daily basis, building & maintaining customer relations
* Business Development and cold-calling new potential client
* Establishing, managing and expanding customer base (CRM)
* Developing sales strategies with the head of sales to increase the business opportunity
* Setting sales objectives by forecasting and developing monthly targets
* Implementing sales programs by developing field sales action plans
* Establishing and adjusts selling prices by monitoring costs and competition
* Contributing to team efforts by accomplishing related results as needed
* Quality loop control of the booking process
* Payment supervision with accounting, incl. client credit card payment processing
* Supplier quality checks and invoicing control

Qualifications

* High school or university degree
* Min. 1 year work experience in a professional environment (luxury tourism preferred)
* Excellent English language skills (verbal& written) – any additional language is a plus
* Very good MS Office skills, and comfortable in using other software packages
* High level of customer service orientation and ability to respond to customer requests with service attitude and discretion
* Good interpersonal and communication skills, ability to motivate the team to obtain joint success and positive environment
* Team oriented and stress tolerant
* Flexibility to work shifts, weekends as well as overtime & willingness to travel
* Problem solving skills and the ability to use initiative
* Good negotiating and decision making skills
* Distinctive analytical and conceptual thinking
* Strong intercultural and social competence
* Extensive experience in the field of aviation and/or travel industry would be a plus
* Based in Hörsching, Austria (LOWL/LNZ)

Additional Information

Annual gross salary € 35.000

Job Location

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