Reports to: Customer Contact Team Lead
Department: Customer Care Department (CCD)
The Customer Care Advisor should achieve the highest customer service standards when servicing and selling to customers.
Build strong relationship with customers and ensure the generation of maximum revenue through direct channels. Also to provide one-stop-shop customer service through all Digital - LiveChat, WhatsApp and Telephone channels.
Interpret customer needs, promote Cathay Pacific (CX) services and brands via direct channels, identify sales opportunities and actively use the individual selling and customer service techniques to support, maximise and maintain revenue, whilst maintaining a focus on customer retention and service excellence.
With your expertise, skills and knowledge you will be arranged one of the position to be part of the team and learn to be proficient multi-tasking. Job positions includes Call & Digital Channel Team, Fulfilment Team, and High Tiers Membership Team. In your day-to-day job, frequent communication among the position is required.
**Promising and Structured Career Development Steps in Customer Care Department**
Join now and be eligible to get a New Joiner Incentive of HK$ 12,000*.
Diverse Roles and Responsibilities across 3 teams
Call & Digital Channel
High Tiers Membership Team
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
*Terms and Conditions Apply.
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