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2 months ago
Salary band: £15k - £20k
Location: Runcorn
Job type: Permanent
Experience: Any or N/A
Business sector: Both
Contact: Not Specified
Sector: Finance & Accountancy
Category: Assistants & Executives Jobs

This is a Full-time Permanent contract

Job Summary

To work as part of a team in a busy and challenging department. The role will involve managing a number of accounts, cash forecasting and working to strict deadlines.

Job Responsibilities

  • Proactively manage your customers’ accounts by telephone and email to ensure that cash is collected in a timely manner in line with the agreed credit terms
  • Engage with our customers to build strong relationships and partnerships utilising your excellent customer service skills
  • Work with different areas of the business to drive query resolution on your problem accounts
  • Identify cash receipts for your customers’ accounts and match these with remittance advise forms
  • Log queries and work with the Billing team to seek resolutions to enable payment
  • Work towards your set targets
  • Supply  accurate updates on your customers’  accounts as and when required
  • Prepare accurate forecasts to report how you will achieve weekly/monthly collection targets.
  • Responsible for proactively resolving simple invoice queries at first point of contact.
  • Adopt a continuous improvement approach, identify any opportunities for improvement and take ownership until completion.
  • Demonstrate professional behaviours and working relationships with all your internal and external customers.
  • Take ownership and drive your own development with the support of your colleagues, Manager and any other resources available.
  • Complete any ah-hoc duties requested by the Credit Control Manager based on business requirements.
The list is not exhaustive and is not intended to restrict the scope of the job but clearly define a starting point and may vary depending on location and local customer requirements.

Qualifications & Competencies

  • Previous experience of credit control. You will have a proven track record in this field
  • Minimum of 4 GCSE’s grade A – C including English and Maths (or equivalent)
  • Good practical knowledge of Microsoft Office (Word / Excel and Outlook) and working knowledge of accounting systems - SAP preferable
  • Ability to work under pressure and to meet tight deadlines
  • Proactive approach to problem solving
  • Good communication oral and written together with negotiating skills and an understanding of the different communication needs of a range of customers
  • Good planning and organisational skills, ensuring the ability to work on own initiative
Swissport is an equal opportunities employer, for further information on this, please visit javascript:void(0);.

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