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9 days ago
Qatar Airways
Salary: Competitive
Location: Qatar
Job type: Permanent
Category: Analyst Jobs
About Your Job

The role of the Commerical Officer OCC is to track and record passengers misconnection caused due to flight disruption in case of flight delays, diversion and flight cancellations that will delay or disrupted passengers in reaching their final destination and look for the most suitable/feasible option that will enable the passengers to be rerouted via an alternate route or flight on QR flights or on other airlines giving preference to One world carriers, Code-share & partner airline. In close co-ordination with the IOC Hub, IOC QAS ( Ground handling team), IOC Ground service, Airport Ticket offices, contact centers and IOC flight controllers and address the disrupted flights departing within the operations window adhering to the QR IOC documented policies and framework, To support the lead RM IOC commercial officer on duty with the day-to-day operations to achieve the set on-time performance targets with specific emphasis on safety, passenger convenience and last commercial impact.  

 

About You

The shortlisted candidate should have

  • Relevant College or University qualification to min Bachelor's level or equivalent
  • Minimum 4 years of job-related experience required 
  • Minimum 4 years experience in airline operations or disruption management
  • Good knowledge of commercial drivers within an Airline operation
  • Good understanding of Revenue Management concepts and principles
  • Good understanding of various government/IATA regulations on passenger's rights and compensation 

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