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about 1 month ago
Zenith Aviation
Location: Biggin Hill Airport
Job type: Permanent
Contact: Recruitment
Sector: Sales & Purchasing
Category: Sales Jobs

Role Purpose: 
The Charter Sales Representative will be working within the busy charter sales team - Taking sales calls, dealing with sales emails, producing quotations (incorporating crew duty, checking airport/aircraft restrictions), assisting customers and clients with all their charter needs. Establishing and maintaining personal relationships with all customers/clients.

Key Responsibilities:

To work as a member of the sales team, to ensure all quotes are responded to promptly and accurately, main duties will include:

  • Answering incoming calls politely and efficiently with excellent telephone manner
  • Providing prompt accurate price quoting, following the set procedures
  • Producing accurate written responses to enquiries/emails
  • Ensuring all enquires are checked for crew duty, airport operating times and aircraft performance limitations
  • Provide excellent customer service to each customer and follow up on all enquires sent
  • Producing contracts, flight briefs and invoices
  • Obtain accurate and relevant information from brokers on passengers and log them in the database
  • Liaise with operations on new or potential bookings
  • Brief crew on pertinent passenger needs
  • Personally greet flights as required
  • Enter passenger details onto the database
  • Have complete knowledge of capabilities and amenities of each aircraft in fleet
  • Establish and maintain personal relationships with all customers in a professional and acceptable manner
  • Attend industry functions when required
  • Make outside sales calls, and casual "Keep in Touch" visits. This may require travel away from home occasionally
  • Achieve agreed charter sales income and volume targets to agreed pricing

Key Skills and Knowledge:

Essential Skills

Desirable Skills 

  • Excellent telephone manner
  • Excellent customer service skills
  • Excellent maths
  • Word competent
  • Excel competent
  • Accurate typing skills
  • High level of grammar, spelling and punctuation
  • Good communication skills (verbal and written)

Competencies:

  • Analytical and Creative Thinking
  • Commercial Focus
  • Communication Skills
  • Customer Focus
  • Decision Making
  • Flexibility and Managing Change
  • Planning and Prioritisation
  • Team working
  • Leadership
  • Results Focus
 

Reports to:

  • Commercial Manager   

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