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2 months ago
IMP Group International
Location: Canada
Job type: Permanent
Sector: Marketing & PR
Category: Office Jobs
GENERAL

Charter Sales Concierge – Inside Sales Coordinator

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Replaces previous role of Flight Coordinator (within Ops)

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Priority to ensure delivery and standardize level of service for Charter Sales clients

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Responsible for all Flight Ops coordination

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Support to Sales and interface with Ops

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Including flight validations and qualifications

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Support to billing and admin for charter flights

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Charter quote and sourcing support to Charter Sales Manager

The Charter Sales Concierge will work closely with Charter Sales Manager to support the sales and quoting process, develop sales campaigns and directly manage the Charter client’s flight operation experience and interactions with the Company.

Specifically:

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For booked Charter, serve as Charter Sales client single point of contact for all issues related to the execution of any sold Charter flights. Build a customized and hassle free flight experience for our Charter clients through strategic initiatives.

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Interact with Charter Sales clients to ensure that their needs are met and provide the highest level of customer service.

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Assist with the securing of services for CAR 704 flights (catering, ground transportation, customs, etc.)

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In collaboration with the Company’s service acquisition department, ensure that all planned flights comply with local regulations and that passenger entry requirements are met.

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Ensure planned flights meet the requirements of the Company Operations manual.

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Prepare and submit charter billing information to the charter sales managers.

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Build branding and marketing proposals to help maintain the Gold Standard of Corporate Aviation for Charter Sales clients

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Interact with our clients and enter their trip details and service requests into the scheduling system.

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Ensure that all requests comply with company policies.

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Coordinate with the crew, maintenance and the Sales managers for all events relating to the aircraft that affects its availability or ability to conduct the mission, including specifically the sourcing of available aircraft and the development of acceptable operational solutions to client requirements

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Administer the trip from creation to completion in order to mitigate any issues that could affect the client.

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Maintain aircraft profiles on third party software (ARGUS, AVINODE, etc.)

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Maintain charter client profiles within Salesforce and other internal CRM systems

Requirements:

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Undergraduate degree completed

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Background in client service, marketing and branding

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Ability to work outside of normal business hours to satisfy the client’s requests

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Considerable aviation knowledge

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Strong client facing communication skills

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Strong multi-tasking and troubleshooting skills

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Strong IT capabilities

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Multi-lingual is an advantage

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