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3 months ago
Swiss International Airlines
Location: UK
Job type: Permanent
Sector: Sales & Purchasing
Category: Office Jobs
Position description
Swiss WorldCargo in MIA is looking for an Inside Sales Support candidate.

In this challenging role you support and execute the sales and marketing activities for the Miami sales territory. This territorycurrently includes MIA and the regions’ supporting areas of Atlanta, San Juan, Punta Cana, Columbia, Ecuador and Peru. You develop long-term revenues by promoting the Swiss WorldCargo product and service portfolio with a customer base offreight forwarders. You foster smooth and seamless relationships with all internal and external stakeholders. In coordinationwith the Cargo Manager - Miami, you support the region’s sales strategy. The job holder reports to the Cargo Manager.

Your Duties

* Ensure prominent sales presence of Swiss WorldCargo via indirect and direct customer contact
* Provide professional customer service to cargo clients
* Development of revenues by promotion of Swiss WorldCargo brand and product portfolio
* Acquisition of new cargo traffic through a target oriented sales approach and negotiation
* Proactive approach to maintain existing business
* Build, maintain and develop long-term partnerships with the customer base
* Participates in planning and executing the sales and marketing activities
* Negotiation of service agreements, allotments, rates, CRM follow-up
* Ensure information exchange with all interfacing organizations and internal MIA team members as well as Switzerland
* Analyze market intelligence and implement corrective measures when required
* Support accounting activities and irregularities including shipment verification and post-shipment CCA entry
* Participation in internal meetings/projects/trainings
* Preparation of reports as required or directed by management
* Provide input to establish rate levels
* Update and maintain rate databases
* Perform Inside sales activity including but not limited to:
- mass emails
- phone contact
- Shipment booking and rate quotes
- Tracing, claims and shipment irregularity
- working actively and be part of the Inside Sales Team


* Bachelor graduate preferred
* Minimum 2 years experience in field sales or very solid commercial air cargo knowledge
* Experienced in air cargo logistics and/or forwarding industry
* Strong interpersonal communication skills verbal and written (email, letter, internet)
* Good listener, convincing presentation skills, good negotiator
* Impeccable customer service attitude
* Strong analytical, numerical problem solving skills
* Drive for results through persistence and consistency
* Good organizational skills
* Good command of English language: fluent in speaking and writing
* Good command of Spanish Language: fluent in speaking and writing
* Flexibility and ability to travel (nationally and internationally)
* High degree of flexibility, loyal, team player
* Excellent Microsoft Office user knowledge: Word, Excel, PowerPoint
* Comfortable working in a challenging but exciting business environment
* Ability to convincingly promote the quality image of Swiss WorldCargo
* Must be authorized to work in the U.S.

Employment level:



Starting date:
Upon agreement

Application deadline:
April 15, 2018

Please send resume and cover letter in confidence to: carol.sullivan@swiss.com

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