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3 months ago
Qatar Airways
Salary: Competitive
Location: Qatar
Job type: Permanent
Category: Cargo Services Jobs
About Your Job

As a Cargo Claim Officer, you have to monitor and assist the processing of Cargo, P.O. Mail and Courier claims submitted by customer in our in-house system and initiate corrective measures to minimize carrier’s liability exposure against claims.  You will also assist team members to investigate, evaluate and analyse all assigned claims within departments’ set timelines and hold highest customer service standards in order to maintain good relationship with customers. 


  • You have to ensure that all claim statements, files, records are maintained as per Quality Management System procedure to comply with Quality Policy and to comply with legal requirement.
  • Analyse claim trends and report them to line manager along with suggestions for necessary service implementations.
  • Monitor freight discrepancies reported by station and resolve them swiftly.
  • Conduct periodical checks on weekly, monthly basis and verify accuracy of investigation findings and ensure database is updated with accurate information at all times by all team members.
  • Update and maintain all reports published by the department for monitoring KPI’s and archiving department objectives.
  • Assist line manager for investigation and recovery of aircraft structural damage repair costs.
  • Perform other department duties related to his/her position.
  • Identify the service failures recorded through claims and ensure they are highlighted to the stations, departments, Cargo Quality and compliance teams.
  • Escalate delays caused by Ground Handling Agents
  • Apply varying methods of investigation, including research on commodity, invoices, customer profile.


Management & Leadership:

  • You should monitor and assist team members to ensure their individual and department KPI’s are achieved
  • Provide advice and guidance to team members on application of regulations of air cargo treaties for resolving claims.
  • Train and develop employees. 




About You

You must have a Bachelor’s degree and at least 4 years of relevant experience with a background in air cargo operations. You should have sound understanding on Conventions Regulations that applies for air transportation of Cargo. You should have a good understanding of cargo claims handling procedures and loss prevention methods. You will need to have advanced level Microsoft Office skills (Excel, work, power point) and must have good command of written and spoken English.  

You should be able to manage and lead projects, have good presentation skills and should have the ability to delegate work, set clear directions and manage workflow. You should have strong mentoring and coaching skills.  

You should have exposure to IATA regulations like, live animal regulations, dangerous goods regulations, and perishable cargo regulations. You should be familiar with using Cargo systems.


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