3 months ago
Line Up Aviation
Salary in Qatari Riyal plus Accommodation
Any or N/A
Hospitality, IT & Communications
Category: Customer Service Jobs
Line Up Aviation is a specialist aviation and aerospace recruitment company that has been operating all over the world for more than 30 years. We work with some of the industry's best-known companies and pride ourselves with working to the highest standard of service supported by an ingrained culture of honesty and integrity.
I am currently recruiting Customer service agents on behalf of my client, who are seeking German speakers to join them at their Contact Centre located in Doha, Qatar.
As a Customer Service Agent you will provide excellent customer service to customers through telephone, emails and fax to optimize passenger satisfaction.
Your main duties will be making new reservations, changes to existing reservations; quoting the correct fares, rules of carriage; issuance / re-issuance of tickets; and processing any refunds. You will also support E-Commerce and Frequent Flyer program activities.
You must be FLUENT in German.
Have at least 2+ years experience within a customer service role.
You must be an interactive, customer service oriented person with a warm, cheerful and expressive personality and possess excellent communication skills.
Have a strong sense of customer satisfaction through responding to customer enquiries and offering the best solutions.
Shifts and Salary:
This position is shift based, the contact centre is open 24 hours a day, and you will be working 5 days per week. Shifts are 8.5 hours in length.
Salary in Qatari Riyal plus accommodation.
If you are interested in applying for this position and you meet the requirements, please send your updated CV to: Rose Blanch at Line Up Aviation
Due to the number of applications we receive, it’s not always possible to contact unsuccessful applicants. Unless you hear from us within 14 days of your application, please assume that you have been unsuccessful on this occasion.
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