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Cabin Services - Manager Cabin Crew

Qatar Airways
Doha, Qatar
Full time
6 days ago

About Your Job

As Manager Cabin Crew, you will lead a team of Performance Managers to develop, manage, evaluate the performance of Cabin Crew in line with Company objectives. You will provide essential strategic support to Senior Management to identify, implement and analyze initiatives and processes to meet and exceed departmental objectives.

Your specific tasks include:

  • Lead a team of Performance Managers accountable for the performance of Cabin Crew onboard.
  • Ensure inflight safety and service standards are consistently represented.
  • Manage Cabin Crew performance levels ensuring decorum is maintained in accordance with Company standards.
  • Evaluate and assist with the development of in-flight services, safety procedures and product enhancements to support business objectives.
  • Provide coaching and guidance to Cabin Crew to support them meet their defined Key Performance Indicators and fulfil career progression.
  • Liaise with relevant stakeholders to assess training needs and propose trainings as required.
  • Determine appropriate selection criteria for prospective Cabin Crew and strategize manpower development for Cabin Crew.
  • Establish Key Performance Indicators ensuring that they are appropriately implemented and communicated to all Crew.

Be part of an extraordinary story 

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible


About You

A successful candidate will have-

  • Bachelor’s Degree with minimum 8 years of job-related experience in Cabin Services Management position is required or High School Qualification / Vocational Qualification /Diploma or Equivalent with minimum 9 years of job-related experience in Cabin Services Management position.
  • Degree in Public Relations or Performance Management from an internationally recognised institution
  • Experience as a Performance Manager in a legacy airline and previous Cabin Crew experience would be preferred.
  • Strong command of English language and Business Communication.
  • Excellent people management and leadership skills with the ability to delegate work, set clear directions and manage workflow, strong mentoring/coaching skills and motivate the team to achieve outstanding results.
  • Strong analytical and problem-solving skills with the ability to use logic and reasoning in identifying as well as approaches to problems. 
  • High level of ethical standards, attention to details, good judgement and decision-making skills.


About Qatar Airways Group 

Our story started with four aircrafts. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

Qatar Airways was awarded Skytrax Airline of the Year an unprecedented 7 times - 2011, 2012, 2015, 2017, 2019, 2021 and 2022.

In 2023, Qatar Airways was awarded ‘World’s Best Business Class’ for the 10th time, the ‘World’s Best Business Class Seat’, ‘World’s Best Business Class Lounge’, ‘World’s Best Business Class Lounge Dining’ and ‘Best Airline in the Middle East’.

Hamad International Airport, our Doha hub, named Skytrax’s ‘World’s Best Airport’ in 2021 and 2022. In 2023, Hamad International Airport has been ranked 2nd best airport in the world and received the ‘Best Airport in the Middle East’ accolade for the 9th consecutive time, in addition to ‘World’s Best Airport Shopping’.

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