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about 1 month ago
Salary band: £15k - £20k
Location: Runcorn
Job type: Permanent
Experience: Any or N/A
Business sector: Both
Contact: Not Specified
Sector: Airport
Category: Customer Service Jobs
Job Summary 
To provide Billing Support to the Company and provide ongoing support to the UK Billing Supervisors & Manager.
Job Responsibilities 
  • Create comprehensive, accurate and timely invoices for customer airlines using the in-house billing system 
  • Work with the Business Controller to capture an accurate monthly accrual capturing all outstanding revenue items allowing an accurate revenue profile for the business 
  • Develop effective working relationships with the following groups: Customer Account Managers, Business Controllers, Credit Control, Systems teams and Purchase Ledger 
  • Ensure all customer queries are responded to and resolved in a timely and highly professional manner informing all relevant parties of resolution 
  • Analyse customer queries to identify areas of improvement to prevent repetition of query and to allow efficient debt collection
  • Attend and contribute to monthly team meetings reviewing overall billing performance of the team 
  • Produce reports at the request of the UK Billing Manager 
  • Attend and contribute to weekly meetings regarding on-going enhancements to billing systems and processes 
  • Reconcile weekly billing against weekly forecasts, highlighting variances of revenue to UK Billing Manager and Business Controller 
  • Monitor station invoicing revenue performance against business expectations 
  • Upload all billed revenue to accountancy system ensuring relevant checks in place 

Key Performance Indicators 

  • Accurate and timely processing of billing and reporting 
  • Month end revenue performance against forecasts 
  • Reduction in accrued revenue 
  • Reduced billing queries 
  • Customer satisfaction both internal and external 

The list is not exhaustive and is not intended to restrict the scope of the job but clearly define a starting point and may vary depending on location and local customer requirements.

Qualifications & Competencies
  • Minimum of 4 GCSE's grade A-C including English and Maths (or equivalent). Qualified or part qualified AAT desired 
  • In-depth knowledge of billing principals, concepts, and understanding billing processes and reporting
  • Ideally minimum 3-5 years’ experience in a similar role
  • Ability to travel between Swissport sites, with overnight stays when required;
  • Excellent oral and written communications; 
  • Computer literate (Word, Excel, PowerPoint) Access will be considered an advantage; Advanced Excel, comfortable using VLookups, Pivot Table, Sum If, Count If and analysis tools 
  • Willingness to develop Ability to multi-task and work effectively in a fast-paced environment; 
  • Ability to work closely with other departments and managers; Excellent attention to detail
Swissport is an equal opportunities employer, for further information on this, please visit javascript:void(0);.

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