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Location:
Salary:
To be negotiated
Job type:
Permanent
Sector:
Airport
Contact:
Noor Ali
Category:

Job Description

Fly Baghdad Airlines is looking for qualified candidates for a Ground Operations airport Hub Manger to be accountable for the station’s consistent execution to defined safety, commercial, operational, passenger service and employment standards work at this position is responsible for performing the duties and responsibilities which include, but are not limited to, the following

 

Duties and Responsibilities:

-         Leads and manages FBA passenger service functions. Works closely with station leaders to ensure team members consistently deliver passenger service to defined standards and achieve aircraft turn performance.

-         Leads and manages FBA ramp functions. Works closely with station leaders to ensure team members consistently follow required procedures to achieve aircraft turn performance and baggage service standards while also maintaining a safe and accident-free environment.

-         Establishes weekly leadership schedules to ensure 7-day-per-week, in-station management coverage (overseeing operations and passenger interactions at the check-in counter, at departure lounges and gates and on the ramp), with hours focused on peak passenger times; leadership schedules are to meet established expectations of manager/assistant manager operational engagement 65% of their day and supervisors 80% of their day

-         Actively engages with operations, passenger interactions and team member coaching at the check-in counter, at departure gates and on the ramp 65% of their day; higher if core operational, service, and safety metrics are not being regularly met

-         Manages local administrative support team to handle the station’s administrative support needs

-         Works closely with Senior Analyst, Airport Operations; Manager, Process and QA; Manager, Learning and Development; and People and Culture to proactively manage all aspects of team member resources to maintain the trained headcount needed to support operational reliability and service targets while ensuring the most efficient scheduling of resources that achieves budgeted labour costs

 

-         Actively works to maintain healthy Team Member Engagement levels

-         Works with GSE Maintenance and third party suppliers to ensure ground service equipment (GSE) are properly maintained, safe and reliable to support FBA operations.

-         Develops near-term and long-term fleet plans, including operational and CAPEX budgets.

-         Conducts regular (weekly) operational metric and business reviews with station leaders to maintain operational performance, identify trends for corrective action and proactively manage human resource issues.

-         Establishes and monitors station audit practices to ensure compliance with safety, reliability, service and regulatory standards and guidelines

-         Conducts regular (quarterly) reviews of station leadership performance, including objective setting, performance evaluation, and professional development plans.

-         Collaborates with the Learning and Development department to support the training of FBA team members

-         Develops and maintains a climate that attracts, retains, and motivates top talent; ensures proper succession planning and talent development for airline’s mission critical roles

-         Works with the FBA terminal operator to ensure the services  provides under contract, namely ground handling, are performed to standard

-         Actively participates in the  Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understands and promotes the Company’s Safety Policy.

-          

Qualifications:

-         University degree or equivalent experience

-         5 - 10 years’ operations management experience

-         Strong interpersonal and leadership skills

-         Ability to lead under pressure, in a dynamic and ever-changing environment

-         Excellent communications skills (verbal and written)

-         Flexibility with work schedule and ability to work irregular hours, weekends and on holidays

All applications will be handled in confidence.

 

Job Description

Fly Baghdad Airlines is looking for qualified candidates for a Ground Operations airport Hub Manger to be accountable for the station’s consistent execution to defined safety, commercial, operational, passenger service and employment standards work at this position is responsible for performing the duties and responsibilities which include, but are not limited to, the following

 

Duties and Responsibilities:

-         Leads and manages FBA passenger service functions. Works closely with station leaders to ensure team members consistently deliver passenger service to defined standards and achieve aircraft turn performance.

-         Leads and manages FBA ramp functions. Works closely with station leaders to ensure team members consistently follow required procedures to achieve aircraft turn performance and baggage service standards while also maintaining a safe and accident-free environment.

-         Establishes weekly leadership schedules to ensure 7-day-per-week, in-station management coverage (overseeing operations and passenger interactions at the check-in counter, at departure lounges and gates and on the ramp), with hours focused on peak passenger times; leadership schedules are to meet established expectations of manager/assistant manager operational engagement 65% of their day and supervisors 80% of their day

-         Actively engages with operations, passenger interactions and team member coaching at the check-in counter, at departure gates and on the ramp 65% of their day; higher if core operational, service, and safety metrics are not being regularly met

-         Manages local administrative support team to handle the station’s administrative support needs

-         Works closely with Senior Analyst, Airport Operations; Manager, Process and QA; Manager, Learning and Development; and People and Culture to proactively manage all aspects of team member resources to maintain the trained headcount needed to support operational reliability and service targets while ensuring the most efficient scheduling of resources that achieves budgeted labour costs

 

-         Actively works to maintain healthy Team Member Engagement levels

-         Works with GSE Maintenance and third party suppliers to ensure ground service equipment (GSE) are properly maintained, safe and reliable to support FBA operations.

-         Develops near-term and long-term fleet plans, including operational and CAPEX budgets.

-         Conducts regular (weekly) operational metric and business reviews with station leaders to maintain operational performance, identify trends for corrective action and proactively manage human resource issues.

-         Establishes and monitors station audit practices to ensure compliance with safety, reliability, service and regulatory standards and guidelines

-         Conducts regular (quarterly) reviews of station leadership performance, including objective setting, performance evaluation, and professional development plans.

-         Collaborates with the Learning and Development department to support the training of FBA team members

-         Develops and maintains a climate that attracts, retains, and motivates top talent; ensures proper succession planning and talent development for airline’s mission critical roles

-         Works with the FBA terminal operator to ensure the services  provides under contract, namely ground handling, are performed to standard

-         Actively participates in the  Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understands and promotes the Company’s Safety Policy.

-          

Qualifications:

-         University degree or equivalent experience

-         5 - 10 years’ operations management experience

-         Strong interpersonal and leadership skills

-         Ability to lead under pressure, in a dynamic and ever-changing environment

-         Excellent communications skills (verbal and written)

-         Flexibility with work schedule and ability to work irregular hours, weekends and on holidays

All applications will be handled in confidence.

 

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