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3 months ago
Location: Madrid
Job type: Permanent
Sector: Business & Administration
Category: Senior Manager Jobs

Reporting to the Manager, Systems Delivery and Implementation, this position will assist in achieving the integrated delivery of the Systems required to enable TIP. This position will support in the integration of process and data requirements, coordinating the global gathering, definition and alignment of requirements in order to define the prioritization with all stakeholders (central and regional). This position will assist in coordinating across the different streams the delivery of an integrated and unified solution, coordinate with ITS and vendor resources to ensure meeting timelines, quality and budget for the duration of the program. As Assistant Manager Systems Delivery & Implementation for the TIP Project, this position will assist in managing the implementation and roll-out activities needed to implement the TIP capabilities in the operations.


The main responsibilities as part of the project delivery will be the following:

Contribute to deliver the ISS Systems required to better serve the needs of airlines and travel agencies to be implemented in all BSPs.
Coordinating the delivery and implementation of all systems required to implement TIP.
Responsible for the coordination of alignment of requirements and implementing the TIP solution within ISS operations.
Manage the enlistment of Payment Services Providers with IATA and enrollment of their Product within the TIP database
Act as escalation point for Customer Service teams in queries and issues related to the operation and functioning of the TIP service
Coordinating with ITS resources and vendors, interacting with regional and global stakeholders with a global breadth delivering new solutions to be implemented in all BSP Operations.
Identify and manage interdependencies with another projects

Qualifications and Skills

University degree on business administration, economics, industrial engineering or its equivalent.
Knowledge of IATA settlement systems, with either local, regional and global experience.
Proven ability to deliver complex initiatives across multiple cultures with an innovative approach
Proven coordination skills of global teams and partners
Excellent stakeholder management skills
Ability to perform under pressure and within variable working hours and schedules
Strong oral and written communications skills; able to speak in public and present to senior executives.
Availability to travel frequently
Ability to cope with deadlines and to work under pressure
Quick learner, technical oriented, autonomous worker and at the same time proven team player with a strong positive attitude, energy, motivation and result oriented
Fluency in English; knowledge of other languages would be an asset.


At the heart of IATA are our Values and Behaviors. We all have different personalities, styles and areas of expertise, but you’ll recognize us by the consistent way we act and behave in line with our Values and Behaviors. We are looking for people who bring them to life in everything they do – they are:

* Act with integrity and uphold our standards

* Think strategically in support of the global big picture

* Partner and manage to create high performing teams

* Putting people first by acting with a simple human touch

Here at IATA we are proud of being a Diverse & Inclusive Organization – we have people from all over the world working in our offices, and we extend this to our recruiting practices. We are a meritocratic organization and an equal opportunity employer.

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