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3 months ago
Air Vistara
Location: Mumbai
Job type: Permanent
Sector: Business & Administration
Category: Senior Manager Jobs
Position: Assistant Manager - Crew Performance

Location: DEL Airport

Work Experience : 5-7 years or above (at least 2 years as a Senior Cabin Crew in a domestic airline or international airline)

Qualification: Graduate


* Develop and implement comprehensive framework for monitoring of crew performance
* Ensure active tracking of cabin crew’s progress, coaching and counselling crew to meet defined performance standards
* Motivate cabin crew and promote a learning culture by recognizing individual and team contributions in achieving operational, safety and service excellence
* Investigate and resolve crew performance (including disciplinary) issues in a timely fashion
* Review performance data to Identify systemic performance gaps, and engage with relevant stakeholders to implement solutions to address shortfalls
* Ensure maintenance of accurate and detailed records for all cabin crew on performance matters
* Manage day-to-day running of the Crew Performance section, including scheduling and performing of onboard assessments and inflight audits
* Develop, motivate and manage team members and takes ownership and accountability of work.
* Coordinate with relevant stakeholders to establish and implement uniform, hotel accommodation and transport arrangements for operating crew
* Coordinate with relevant stakeholders to plan and implement promotion, engagement and welfare activities for operating crew
* Manage portfolios or projects to improve processes and systems for enhanced crew performance
* Flying license to be maintained

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