Airside Baggage Team Leader

Working at Swissport has so many different faces and one thing is for sure, there is never a dull moment. If you enjoy working with people in a dynamic environment, join us!

As a Swissport Airside Baggage Team Leader, you will play a vital role in our airport operation. You will motivate, engage and inspire staff to deliver the best possible service as well as maintain excellent relationships with customers and authorities.

Job Responsibilities

The following responsibilities are associated with this job role:

• Supervise/allocate tasks including reporting absences and overtime.
• Plan and deploy resource to ensure rosters meet customer and operational requirements
• Develop an open feedback culture by managing the performance of employees and ensure workplace standards are maintained
• Ensure compliance with all Swissport corporate safety and security procedures in order to meet/exceed regulatory standards deliver the desired customer service experience
• Build and maintain relationships with customers and Airport Authorities
• Encourage consistency and collaboration by ensuring clear communication at all levels. This will include staff briefings, shift handover meetings, one-to-ones and completion of relevant reports
• Ensure compliance with Swissports SOPs and policies
• Ensure maximum efficiency in the operation of inbound and outbound flights
• Resolve conflict and irregularities and take appropriate action
• Responsible for maintenance of assigned equipment and materials
• Contribute/assist with local emergency plans
• Other duties as assigned

QUALIFICATIONS AND COMPETENCIES

• Flexible to work a variety of shifts (days, evening, nights, weekends, and public holidays)
• Ability to speak and understand the English language
• Ability to travel to the airport at times where public transport is not available
• Willingness to work in inclement weather
• Able to work as part of a team in a challenging environment
• Previous experience working in an aviation environment is desired
• Experience of leading teams
• Excellent organisational and planning skills
• Excellent oral and written communication skills
• Proficient in Microsoft Office
• A full driving licence

CAREER PROGRESSION

• Satisfactory completion of three years continuous service typically
• Attainment of competency in all basic, intermediate and advanced tasks and duties
• Understanding and acceptance of the requirement to undertake additional duties and responsibilities associated with the seniority of this role
• Demonstrating competent supervisory skills and / or attending the relevant supervisory skills course(s)
• Further progression / promotion - subject to successful application to job vacancies arising