Qatar Airways is seeking an Airport Services Agent to join our team in Zurich, Switzerland.
In this role you will be responsible to provide quality service to passengers in respect to check-in, boarding, special services, lounges, airport hotel and baggage services as per company's commercial and safety standards and procedures ensuring passengers and their baggage are handled in a consistent and efficient manner.
You will ensure premium passengers receive total quality service and staff adhere to safety policy and security standards of the company.
Responsibilities include constant liaison with check-in, transfer desk, and other related areas for the smooth acceptance of passengers and direct Arriving/Departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges, and boarding gates etc. You will coordinate the handling of company materials and ensure smooth passenger handling and assist passengers with regards to entry requirements, visas etc and ensure passengers are assisted smoothly through airport facilities.
As the first personal contact between the Airline and its customers, you will portray the Qatar Airways brand to the highest standard ensuring that our customers receive our award winning 5 Star services at all times.About You
To be successful in this role you will require solid experience in a customer service role within an airport operations of a airline or a Ground Handling Agent. Excellent communications skills in spoken and written English and German is a mandatory requirement for the position.
You will need good knowledge and working experience on the ALTEA and AMADEUS systems. You will have the ability to effectively manage mishandled services, including service recovery situations with customers. Exposure to Baggage Claims procedures & working knowledge of World Tracer will be a definite advantage. Courses in Passenger Handling and Customer Services such as introduction to Civil Aviation and passenger handling are required.
A pleasant personality and willingness to work in shifts is essential.
You must currently be eligible to live and work in Zurich to be considered for this role.