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3 months ago
Location: Liverpool
Job type: Permanent
Experience: Any or N/A
Business sector: B2C
Contact: Not Specified
Sector: Operations
Category: Airport Services Agent Jobs

This role is full time, permanent (39.6 hours per week), offering £8.65 per hour. Please be advised that this role involves working permanent nights on 4 on-2 off shift pattern.

Job Summary


Support and deputise for the Duty Manager / Station Manager in order to manage the day to day cleaning operation at the airport for which you are responsible, ensuring that customer requirements are met and exceeded within the appropriate budget for your base.  Close customer contact and management of the team to ensure that the highest standards are achieved is very important.  Health and Safety policies, Ramp Awareness, Training and Operational Excellence will play a key part in this role  

Job Responsibilities


  • Deputise for the Duty Manager / Station Manager as and when required
  • Supervise the smooth running of the day to day operation at your respective airport
  • Daily review of operational performance, structure and staffing levels reporting any issues to Duty Manager / Station Manager.
  • Ensure regular customer contact locally ensuring all issues receive a proactive and positive approach referring to Duty Manager / Station Manager where necessary 
  • Liaise with Duty Manager / Station Manager on any operational delays / incidents, additional work achieved and any other detail as from time to time may be required
  • Ensure relevant administration duties required by Head Office are complete
  • Supervision, support and development of the staff at your base identifying training requirements and be responsible for carrying out such training as appropriate
  • Ensure compliance to relevant ISO Quality Standards
  • Comply with all UK / Ireland  /EU legislation as well as airport authority and carrier security requirements
  • Comply with Swissport Standard Operating Procedures (SOP’s)
  • Maintain the highest standards of safety and security at all time
  • Other duties as assigned

The list is not exhaustive and may vary depending on location and local customer requirements.

Qualifications and Competencies
  • Minimum of 2 years staff supervision experience
  • Proven experience gained in either cleaning, aviation, ground handling or similar industry
  • Good working knowledge of aviation operations and all round operational skills relevant to the location
  • Good communication skills, Man Management, Customer Services skills
  • Ability to stock control
  • Ability to work under pressure and use own initiative
  • Be physically fit enough to work in confined space (aircraft) and lift heavy weight as required
  • Must meet all the security requirements to CRC /CTC levels
  • Flexible to work on various shifts (days, evening, nights, weekends, and holidays)
  • Ability to speak and understand the English language
  • Ability to travel to the airport at times where public transport is not available
  • Ability to follow processes and procedures and apply flexible approach when required
  • Willingness to work in inclement weather
  • Physically fit, able to work in a manual environment
  • Able to work as a team in a fast paced environment
  • A full driving license with two years' road experience and be able to pass the relevant airport driving test
  • Previous experience working in an aviation environment is desired
  • Ability to speak additional languages is desired
Equal Employment Opportunity Statement Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law. 
About us Swissport International Ltd. is the leading Ground Services Provider to the aviation industry. Swissport is employing over 60,000 dedicated professionals, serving over 700 client companies at 269  stations in 48 countries on five continents. Swissport delivers unparalleled value in the areas of Ground Handling, Cargo Services, Executive Aviation, Travel Services, Fuelling and Aircraft Maintenance. We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience”.

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