4 months ago
Reporting to the Manager, Accreditation, the incumbent will be responsible for supporting the management of the Accreditation and the related customer service processes for the assigned countries within the Global Delivery Center (GDC).
Support the application process for all programs including managing new applications, initial financial assessment, financial security, location inspections and static data;
Support Agency Management process including making required changes in all associated systems;
Support Risk Management process including irregularities, financial assessments, financial security, suspension, defaults, terminations and reinstatements;
Provide support to agents and field offices on all accreditation related matters;
Support the regional accreditation team on administrative matters and any other ad-hoc requirements.
Qualifications and Skills
University degree in Business Administration or a related field;
1-3 years professional experience in a business support function, preferably in a multicultural/commercial environment; experience within the air transport or travel industry would be an advantage;
Embrace IATA’s corporate values;
Ability to work as a strong team player in a dynamic, multi-cultural, fast paced and highly demanding environment while being organized to deliver on tight deadlines and productivity metrics;
Ability to set priorities and work with a high level of drive, energy and speed with a strong customer focus on proactive problem solving, conflict resolution, continuous follow-up, and client retention;
Excellent IT skills, particularly MS office; proficiency in Customer Relationship Management Tools are an asset;
Service ethics according to IATA's corporate philosophy;
Excellent interpersonal skills and ability to communicate effectively with internal/ external stakeholders at all levels from different cultures and backgrounds with a strong sense of Customer Service ethics according to IATA's corporate philosophy;
Excellent written/verbal communication skills in English and Arabic and/or French;
Knowledge of other languages will be an additional asset.
At the heart of IATA are our Values and Behaviors. We all have different personalities, styles and areas of expertise, but you’ll recognize us by the consistent way we act and behave in line with our Values and Behaviors. We are looking for people who bring them to life in everything they do – they are:
* Act with integrity and uphold our standards
* Think strategically in support of the global big picture
* Partner and manage to create high performing teams
* Putting people first by acting with a simple human touch
Here at IATA we are proud of being a Diverse & Inclusive Organization – we have people from all over the world working in our offices, and we extend this to our recruiting practices. We are a meritocratic organization and an equal opportunity employer.