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4 months ago
United Technologies
Location: Monroe
Job type: Permanent
Sector: Operations
Category: Senior Manager
When the global aerospace community looks for ideas and solutions to its biggest challenges, they turn to the people of UTC Aerospace Systems. We design, invent and deliver the most advanced and diverse range of aerospace systems on the market. We are inventors. We are manufacturers. We work in space exploration, commercial air travel, defense and rescue applications. Always learning and pushing the boundaries, we are an undisputed industry leader that continually sets the bar higher and higher. Come soar with us.

At UTC Aerospace Systems, we’re ushering in a new era of customer service, with sophisticated tools that enable real-time customer connections and service anticipation techniques. We combine these innovations with responsive repair performance, product support and issue resolution for our global customers. Anytime. Any place. It’s this kind of best-in-class support that has kept our customers coming back for the past 100 years. Want to join the largest aftermarket network in the industry, with more than 50 maintenance, repair and overhaul (MRO) locations across 26 countries? You can learn from the best while bringing your fresh perspective and enthusiasm for customer service to our team. If those closest to you would use the words “reliable” and “dependable” to describe you, you could be a good fit for our team!

Primary Responsibilities:

* Manage supply chain, operations, customer service, and engineering functions to create a customer-focused product flow
* Partner with functional leads to ensure alignment between operations and functions
* Identify and complete process improvement initiatives and drive an ACE focus throughout facility
* Ensure efficiency across products by identifying and applying best practices across the shop
* Focus on EH&S and Quality through application and awareness of policies, creating strong EH&S and Quality cultures
* Build a culture of empowerment and innovation across the facility
* Mentor Cell Leaders on supervisory responsibilities
* Recognize success stories throughout site and reward as appropriate
* Complete supervisory responsibilities for all direct reports (time & attendance, time off, rewards, training, communications, discipline, etc.)

Specific Role Responsibilities:

* Create a quality and safety-first culture throughout facility
* Utilize data and metrics to identify process improvement opportunities
* Create/modify standard work to better fit business/customer needs
* Champion the shop floor management process:
* Ensure Tier 1 shop floor meeting is held as scheduled, participate as necessary and provide communication and content for the meeting
* Lead the Tier 2 Line by Line meeting with the team daily, ensure comments and actions are taken as appropriate
* Participate in the Tier 3 DMB meeting daily, provide relevant information and escalate issues as they come up
* Participate in the daily GEMBA walk, address concerns noted in a timely manner
* Ensure pitch walks are completed daily per the standard work

* Participate in management staff meeting weekly
* Ensure progress toward Macro plan deliverables through the year
* Update PDPR’s accordingly to show plans and progress toward achieving Macro plan deliverables
* Address risks and negatively trending items with proactive RRCA
* Participate in and/or lead continuous improvement events
* Identify cost reduction opportunities and drive actions for cost savings


* 5+ years of experience in a management or supervisory role within a manufacturing repair or overhaul environment
* Ability to lead and direct personnel in day to day operations
* Demonstrated effective interpersonal & communication skills, along with technical competency
* Exemplary attention to detail and professionalism is a must
* Self-directed and able to learn quickly with strong ability to drive and deliver results
* Demonstrated ethical decision making & quality first mindset

Nothing matters more to UTC Aerospace Systems than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.

* Bachelor’s degree in aerospace engineering or related field

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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