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11 months ago
Location: Englewood
Job type: Contract/Locum
Contact: No Name
Category: Engineers
Job Description


Responsible and accountable for providing technical support for the administration, rollout and selection of supported engineering.  Accountable and responsible for achieving operational results which meet or exceed expectations while improving quality and overall engineering tools performance.  Effectively and proactively communicates with peers, management, staff and suppliers regarding vision, strategy, technical approaches, operational and cultural expectations, and operational performance.


Essential Functions:           

  • Provides Tier 3 support for the tool assigned to  Jeppesen.
  • Participates in the selection, development, implementation, adoption and maintenance of software engineering tools. Works on tool improvement projects as assigned.
  • Supports tool initiatives and processes across Jeppesen. This may include such items as the day to day activity of developing a process around managing the tools, following the process through the lifecycle, and any actions required as part of the process.
  • Supports the development of efficient tool strategies and tool integrations for Jeppesen's global locations.
  • Supports tool integrations between the tools supported for global locations.
  • Monitors the performance of tools and suggests improvement opportunities working with ITS.



Technical degree in a related field of study and typically 5 or more years' related work experience or an equivalent combination of education and experience.


Knowledge, Skills, & Abilities:                                        

  • Knowledge of cloud technologies (Azure/AWS) infrastructure and deployment.
  • Knowledge and experience working with multiple operating systems, scripting languages, automated deployment mechanisms, and troubleshooting and administrating multi-tier server infrastructures.
  • Skilled in administering enterprise level software development tools such as JIRA, Jama Contour, HPe ALM, VersionOne.
  • Ability to accomplish results through a combination of technical hands on tools administration and architecture and supervision of subordinates.
  • Independently determines and develops approaches to solutions. Receives general direction for work that is reviewed upon completion for adequacy in meeting objectives.


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