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3 months ago
Air Transat
Location: Canada
Job type: Permanent
Sector: Operations
Category: Supervisors
Supervisor, Information and Seat Selection Centre (ISSC)

The supervisor will assist the Information and Seat Selection Centre personnel and will ensure that optimal customer service standards are met and maintained.


* Ensure the constant review of policies, procedures, and work methods to improve working conditions;

* Produce reports related to financial activities on a daily, monthly and/or cumulative basis: sales, revenues, operations analysis, sales projections, and other reports relating to the various activities at the Centre;

* Ensure that activities linked with the operation of the Information and Seat Selection Centre meet the Company’s requirements and are in compliance with the collective agreement;

* Ensure the personnel are updated with current policies, procedures, and special promotions;

* Participate actively in the agent recruitment process;

* Ensure that employees maintain the required service levels and achieve the objectives given by the management team;

* Assist in the development/implementation of personnel incentives; conduct performance reviews and handle disciplinary issues;

* Participate in Union/Management meetings;

* Be actively involved in projects/meetings to improve the ISSC performance;

* Assist the manager in forecasting, budget planning, and financial performance reviews


* Minimum three (3) years in sales in a call centre and/or experience in the tourism industry;

* Bilingualism French and English (written and spoken);

* Supervisory experience, an asset;

* Experience in a unionized environment, an asset;

* Excellent verbal and written communication skills;

* Demonstrate problem solving skills and ability to function in a fast paced environment;

* Highly organized, flexible, self-motivated, and enthusiastic;

* Ability to motivate and coach personnel;

* Proficient in Microsoft Office.

Job Details

Location : Air Transat Head Office / Ville Saint-Laurent

Type of Work : Permanent, full time

Job category : Call Centre and Customer Relations

Business segment : Air transportation

Business unit : Air Transat

Job # : TS-18-124

End date of posting : 2018-04-24

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