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7 months ago
Loganair Limited
Location: Shetland Islands
Job type: Permanent
Contact: Brian Mitchell
Sector: Airport, Freight, Cargo & Logistics, Operations
Category: Airport Customer Service

Station Manager


Sumburgh Airport, Shetland Isles



Loganair operates scheduled and charter flights around the UK, but predominately in Scotland, and has around 700 members of staff.  A key station within our operation is Sumburgh, where we have a team of 30 staff, comprising Customer Service Agents, Ramp Agents and Supervisors.  The station provides ground support services to many oil and gas clients, where personnel typically arrive from Aberdeen on fixed wing aircraft before continuing their journey off shore in helicopters.  The station handles fixed wing and helicopters, which depending on the programme may have between 20 and 40 movements per day.


Applications are invited for the position of Station Manager, to lead the team and to deliver a safe and compliant operation in accordance with, for example, Civil Aviation Authority, European Aviation Safety Agency and Health and Safety Regulations.  Sumburgh Airport is owned and managed by Highland and Islands Airport Limited (HIAL) and the Sumburgh operation must adhere to their audit standards also.


The operation has activities including: passenger check in; ticket sales; baggage handling; dealing with the consequences of weather/technical disruption; public relations; managing and motivating the team; working proactively with HIAL; and ensuring that a safe and compliant holistic ground operations service is delivered for the benefit of our passengers and related stakeholders.


The Station Manager reports to the Head Of Ground Services, Security and Cargo, who is based in Head Office, Glasgow Airport.  The successful candidate will have a strong background in delivering an effective ground operation and have an impressive track record in delivering excellent customer services, focusing on aircraft punctuality and safety.  The Station Manager must have effective skills with respect to: organising resources, communicating, interacting with the public, administration and in the prioritising of activities.  He or she will be comfortable working on the ramp or in the customer check-in area as may be required.  This position requires a dynamic and energetic approach, to lead and give clear direction to the team.


Applicants who have backgrounds in customer services within aviation will be given priority.  However, consideration will be given to applicants who do not have an aviation background but who have a strong track record of managing teams in a similar context.


A competitive remuneration package is on offer to the right candidate.


To apply for the role, please send your CV and a covering letter, making clear why you have applied, to Brian Mitchell, Director of Human Resources.

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