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3 months ago
Southwest Airlines
Location: Dallas
Job type: Permanent
Sector: Operations
Category: Instructors & Trainers

Sr Instructor

Post Begin Date

7 days ago(4/11/2018 5:35 PM)

Requisition ID




Employment Type

Regular Full-Time


11-SWA University


We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.


Provides legendary Customer Service when delivering training. Provides feedback on curriculum and training materials. Assists in maintaining and revising training material. Serves as a resource on policies and procedures for frontline Employees. Trains and supports multiple subjects and/or classifications. Provides subject matter expertise. Mentors other Teammembers to achieve high performance and promote Southwest Culture.


Needs limited supervision and/or direction

Instructs and facilitates multiple subjects and/or classifications

Responsible for complying with all necessary paperwork, curriculum, and training materials associated with Training program

Provides coaching to class participants and feedback to their respective Leaders

Represent SWA University as the resource for training information to Customer and other SWA departments

Performs administrative tasks including classroom setup, duplication and distribution of materials, etc.

* Assist with and/or lead special projects

Must be able to meet any physical ability requirements listed on this description.

May perform other job duties as directed by Employee’s Leaders.



High School Diploma, GED or equivalent education required.

Must be at least 18 years of age.

Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.


High School degree or equivalent required

* Bachelor's degree in Training, Instructional Design, HR, Communications or related field preferred


Minimum four years of classroom instruction or facilitation experience required

Strong platform skills required

Strong public speaking skills required

* Knowledge of adult learning principles preferred


Must have the ability to work under stressful situations and manage time effectively

Must have the ability to prioritize tasks to meet department objectives and goals

Be a self-starter and able to work with a minimum amount of supervision to accomplish assignments and projects

Understanding of Company policies (ex: Appearance and attendance) and expectations of SWA Culture

Able to work effectively individually or in a strong Customer Service and/or Team environment

Willingness and ability to work nights, weekends and travel as required

Ability to work under tight time constraints and at times, in stressful situations

Possess strong written and verbal communication skills

Ability to transfer capabilities effectively to classes of different sizes, aptitudes, and backgrounds

Ability to facitilitate focus groups, workshops and/or interviews

Must have the ability to type and/or use a computer keyboard with sufficient speed and accuracy to meet demands of the job

Must be able to comply with Company attendance standards as described in established guidelines.


* Must be able to stand for long periods of time.

Blanchard certified instructor in: Art of Influence, Situational Self Leadership, Situational Leadership II, and Coaching Essentials- highly preferred


Franklin Covey certified instructor in: 7 Habits of Highly Effective People and Presentation Advantage- highly preferred


Gallup certified instructor in StrengthsFinder- highly preferred


MBTI (Myers- Briggs Type Indicator) certified instructor- highly preferred


Zodiak certified instructor- highly preferred


Mind Gym certified instructor- highly preferred

* Previous People leadership experience- preferred

Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.

Southwest Airlines is an Equal Opportunity Employer.

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