6 months ago
Sr Assoc, Svc Contract&Wnty
Business Unit UTC Aerospace Systems
Job ID 58931BR Date posted 01/09/City Rockford
Every second, a plane takes off with UTC Aerospace Systems equipment on board. From space exploration and defense to today's more electric, more intelligent, more integrated aircraft, our systems make modern flight possible. And by make it possible, we mean: we start it, power it, control it, ventilate it, quiet it, land it, stop it and monitor it. We have more than 41,000 employees across 150 countries working at the forefront of technological innovation. Thanks to their efforts, our global reach, and our market-leading position, we do big things no one else can do.
At UTC Aerospace Systems, we're ushering in a new era of customer service, with sophisticated tools that enable real-time customer connections and service anticipation techniques. We combine these innovations with responsive repair performance, product support and issue resolution for our global customers. Anytime. Any place. It's this kind of best-in-class support that has kept our customers coming back for the past 100 years. Want to join the largest aftermarket network in the industry, with more than 50 maintenance, repair and overhaul (MRO) locations across 26 countries? You can learn from the best while bringing your fresh perspective and enthusiasm for customer service to our team. If those closest to you would use the words reliable and dependable to describe you, you could be a good fit for our team!
The Asset Management Services (AMS) Group is within the UTC Aerospace Systems Central Customer Service organization and provides commercial customers with non-traditional programs to help effectively manage the cost of operating and maintaining their aircraft and engine fleets. This position is a part of the Commercial Spares administration department.
The individual will be assigned customer accounts with responsibility to customers and management to ensure adherence to contractual requirements, delivery schedules and financial objectives. This position entails:
-Management of customer contracts/purchase orders for aftermarket requirements supporting UTC Aerospace Systems products used on commercial aircraft platforms.
-Extensive internal interface with various support organizations within UTC Aerospace Systems.
-Focal point for customer communications regarding spares activity.
-Travel as required to provide direct customer support.
-Some after hour support during nights, weekends and holidays for customer emergencies as required.
Qualification: The individual will need to have the ability to communicate effectively and professionally with customers, digest large amounts of data quickly, deal with ambiguity, be decision-oriented, a quick leaner and open minded.
U.S. Person status required.
Education: BA/BS degree in Business Administration.
MBA degree is a plus| 1-3 years customer service/contracts experience is desired.
United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.