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4 months ago
American Airlines
Location: Chicago
Job type: Permanent
Sector: Marketing & PR
Category: Office
Location: Chicago O'Hare Intl Apt (ORD-TRML)

Additional Locations: None

Requisition ID: 17607


Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.

You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.

What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.

Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job

Responsible for crafting American Airlines messaging, both internally and externally, to tell American Airlines story. This role will report to the senior manager of Hub Communications and has interaction with leaders from around the company including those in operations, sales and government affairs.

Specifically, you’ll do the following:

* Serve as strategic communications and reputation management advisor to American’s airport leadership

* Develop and execute communications strategies around highly volatile and fast-moving issues

* Assume media “on call” duties a handful of times a year

* Support global communications team in communications efforts for our commercial and people program

* Work hand in hand with the market’s government affairs team to increase effectiveness, reach and communicate priorities both internally and externally

* Execute strategy and create content for the market’s employee communications programs, including regular newsletter, employee intranet, and other communications vehicles

* Improve employee outreach and communication

* Plan, coordinate, publicize and recap employee engagement activities and events, including town halls and senior executive visits

* Help publicize other events, including benefits/HR programs, operations events, safety fairs, etc.

* Help support and publicize local community relations strategy in conjunction with manager and national community relations team

* Draft internal messaging for employee meetings, program rollouts and senior management, as needed

* Support crisis communications activities that have an impact on the market; serve as “Go Team” member in the event of a crisis

* Support media relations programs, including developing and maintaining relationships with reporters, handling media on site at events, and acting as on-the –record spokesperson when appropriate


Minimum Qualifications

* ​Bachelor’s degree or equivalent experience/training in the Communications field

* 3 years related experience

Preferred Qualifications

* 5 years related experience

* Excellent writing and AP (Associated Press)style writing

* Physical ability necessary to safely and successfully perform the essential functions of the position, with or without any legally required reasonably accommodations that do not pose an undue hardship

* Ability to work in a fast paced, 24/7 environment to help lead American's efforts

Additional Locations: None

Requisition ID: 17607

Nearest Major Market: Chicago

Job Segment:
Communications, Marketing Communications, PR, Marketing

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