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10 months ago
American Airlines
Location: Texas
Job type: Permanent
Sector: Marketing & PR
Category: Office
Location: AA Headquarters 1 (DFW-HDQ1)

Additional Locations: None

Requisition ID: 19287


Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.

You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.

What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.

Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job

This job is a member of the Operations Communications Team within the Corporate Communications Division. This position will be responsible for identifying and developing new communications channels and creative plans in all forms to support and engage the organization.

Specifically, you’ll do the following:

* Identifies and builds new communication channels and processes to communicate with team members as well as leadership and support staff

* Develops compelling business education campaigns that help all team members understand business decisions and the critical role this group plays in the day-to-day operation

* Develops and executes creative plans for educating and engaging team members about key corporate initiatives, focusing on how these initiatives affect them and their day to day job

* Writes a variety of communications for team members, including policy changes, pay-related communications, videos, blogs, industry comparison and senior leadership communications

* Works with media to educate them on specific operational issues, keeping all key stakeholders informed and updated

* Partners with Labor Relations for communications and implementation as needed

* Upholds the integrity of the Global Communications brand by developing and maintaining strong relationships between leaders across the system, as well as other workgroups within the organization

* Coordinates leadership engagement initiatives and meetings to facilitate trust and transparency between leaders and team members

* Ability to travel


Required Qualifications

* Bachelor's degree in related field or equivalent experience/training

* 3 years relevant experience in communications, team member engagement or related field

Preferred Qualifications

* Prior experience in strategic communications planning

* Strong analytical skills, quantitative ability and able to provide solutions and be detail oriented

* Strong problem solving skills and the ability to research issues to determine root cause

* Ability to provide a high level of professionalism and discretion in handling confidential information

* Ability to lead tasks, manage processes, analyze and problem solve and work independently as well as in a group

* Ability to thrive in a fast paced atmosphere where you work under pressure and can meet critical deadlines

* Ability to work successfully at all levels of the organization

* Able to handle multiple projects at the same time and meet deadlines efficiently, independently, and effectively

Additional Locations: None

Requisition ID: 19287

Nearest Major Market: Fort Worth

Nearest Secondary Market: Dallas

Job Segment:
Communications, Marketing Communications, Corporate Communications, Marketing

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