|Job Title:||Service Support Technician|
|Exempt / Non-Exempt:||NonExempt
The Services Support Technician shall be proficient in the writing, editing, revising and standardization of aircraft technical data within customer specific aircraft maintenance management systems.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Position is the primary Engineering focal for data entry into the customer specific aircraft maintenance management software.
Create and modify aircraft parts within the maintenance management system using Aircraft IPC, Vendor CMM, SB, SIL, Drawings and other technical documents
• Provide technical writing capability in Boeing Toolbox and XML editing software; customer maintenance software (i.e. TRAX), and continued engineering documentation.
• Prepare presentations and work with the Engineering team in presenting to both internal and external (i.e. customer) audiences.
• Assist in the review of Engineering Orders and drawings/data to identify what revisions to technical publications are required.
• Coordinate with maintenance, engineering, or planning departments to research required changes and ensure the accuracy of the changes to technical publications.
• Utilize consistent format for technical publication supplements, work orders, and drawings through editing and standardizing of material prepared by ATS and other contributors.
• Assist Engineering team with historical research for Engineering Service Requests.
• Report Customer and Maintenance priorities / new developments to the ATS Engineering Leads & Management that will affect aircraft span and/or team work load.
• Coordinate and assist in implementing new policies and procedures within the Engineering department to help improve efficiency.
• Aid in the construction and implementation of department processes and procedures.
• Interact in a professional manner with members of internal and external organizations.
The individual in this position may initiate technical instructions that are substantiated by data acceptable to or approved by the FAA and EASA or equivalent. For technical instruction pertaining to work accomplished on aircraft or components operated under CFR Part 91, 121, and 145, authority is as specified by the air carrier's procedures and/or ATS Repair Station Manual.
The individual in this position will observe all company, health, safety, and environmental rules at ATS, ensures that employees have full information on their area specific safety issues, all unique hazards identified, and the individual is provided with the proper equipment to carry out their job in a safe manner. Also, the entire work area must be maintained to a high standard of housekeeping and low incidence of physical hazards and all accidents must be promptly reported to your supervisor or manager.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SKILLS AND KNOWLEDGE:
• Ability to assemble various documents using data provided by engineers, customers, vendors, etc. in a standard format.
• Ability to present information and respond to questions from groups of managers, clients, and customers. Good communication skills both verbal and written.
• Strong PC skills will include e-mail, word processing, spreadsheet, communications, and operating systems.
• Ability to perform basic mathematical functions.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Experience with aircraft technical publications and document publishing systems desirable. (Adobe Framemaker and illustration editing experience particularly desirable).
• Familiarity with ATA iSpec 2200 (specification for preparing technical documentation in support of aircraft maintenance).
• Highly proficient in use of aircraft maintenance management software (i.e. TRAX, Wizard, etc.)
• Ability to understand information from Structural Repair Manuals (SRMs), Aircraft Maintenance Manuals (AMMs), Illustrated Parts Catalogs (IPCs), Service Bulletins (SBs), Airworthiness Directives (ADs) and other aircraft reference materials.
EDUCATION AND/OR EXPERIENCE:
High school diploma and six years of experience specifically related to job requirements. Additional related higher education is desirable
PHYSICAL EFFORT AND DEXTERITY:
While performing the duties of this job, the employee will be required to sit; use their hands and arms; and talk or hear; and focus on objects close up. The employee will also be required to stand; walk; and stoop, kneel, crouch, or crawl.
The employee may be required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Position may require overnight travel, being on-call, and responding to technical AOG situations during off hours
• Position may require being assigned to alternative shifts such as Day, Night, Swing, and Weekends in order to support programs or installations
• Normal business office conditions generally prevail. The noise level is usually low to moderate. Employee may be working in a cubicle, enclosed office, or open area. Floor may be carpeted or bare.
This job description is not a contract for employment and either party may terminate employment at any time. The job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. ATS reserves the right to revise the jo