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3 months ago
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Senior System Engineer


Delta Air Lines
Location: Atlanta
Job type: Permanent
Sector: Business & Administration
Category: Engineers
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This position is responsible for providing support for monitoring, tooling, and instrumentation across the Information Technology environment. You will be responsible for defining best practices for the end-to-end delivery of these solutions, and collaborating with Enterprise Business Relationship Managers to establish baselines and routine environment reviews.

YOUR RESPONSIBILITIES IN THIS ROLE

- Partner with other IT organizations to deliver solutions
- Establish and guide the capture of monitoring data (operational and performance)
- Define standards and establish processes
- Determine root cause and defining action plans through monitoring tools to prevent future application outages
- Research and recommend software version, and patch levels, for monitoring products in accordance with the strategic direction of the company
- Communicate technical and non-technical information to technical support groups, customer support centers, end-users, senior management and vendors
- Increase resiliency and efficiency through implementation of best practices and process automation

WHAT ARE WE LOOKING FOR? / WHAT EXPERIENCE DO YOU NEED?

- Demonstrated experience in the implementation of information engineering projects; systems analysis, design and programming using standard tools and methods, systems planning, business information Planning
- Demonstrated experience in selecting Artificial Intelligence tools and Machine Learning including integration
- Experience with application performance management, enterprise monitoring and IT operations automation technologies and techniques
- Must have excellent problem solving and critical thinking skills
- Experience with performance management tools, such as Dynatrace, Gomez, Wily, AppDynamics or any other APM tools
- Must be willing to work in a highly dynamic environment (with tight deadlines and changing priorities)
- Bachelor's Degree in Computer Science and/or the equivalent in experience
- 5+ years' experience in application development and IT Operations

WHAT ELSE?

- Ability to multitask and adapt quickly to emerging technologies

Delta Air Lines develops both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and well-being.
This position is responsible for providing support for monitoring, tooling, and instrumentation across the Information Technology environment. You will be responsible for defining best practices for the end-to-end delivery of these solutions, and collaborating with Enterprise Business Relationship Managers to establish baselines and routine environment reviews.

YOUR RESPONSIBILITIES IN THIS ROLE

- Partner with other IT organizations to deliver solutions
- Establish and guide the capture of monitoring data (operational and performance)
- Define standards and establish processes
- Determine root cause and defining action plans through monitoring tools to prevent future application outages
- Research and recommend software version, and patch levels, for monitoring products in accordance with the strategic direction of the company
- Communicate technical and non-technical information to technical support groups, customer support centers, end-users, senior management and vendors
- Increase resiliency and efficiency through implementation of best practices and process automation

WHAT ARE WE LOOKING FOR? / WHAT EXPERIENCE DO YOU NEED?

- Demonstrated experience in the implementation of information engineering projects; systems analysis, design and programming using standard tools and methods, systems planning, business information Planning
- Demonstrated experience in selecting Artificial Intelligence tools and Machine Learning including integration
- Experience with application performance management, enterprise monitoring and IT operations automation technologies and techniques
- Must have excellent problem solving and critical thinking skills
- Experience with performance management tools, such as Dynatrace, Gomez, Wily, AppDynamics or any other APM tools
- Must be willing to work in a highly dynamic environment (with tight deadlines and changing priorities)
- Bachelor's Degree in Computer Science and/or the equivalent in experience
- 5+ years' experience in application development and IT Operations

WHAT ELSE?

- Ability to multitask and adapt quickly to emerging technologies

Delta Air Lines develops both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and well-being.

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