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about 1 year ago
American Airlines
Location: Phoenix
Job type: Contract/Locum
Contact: No Name
Category: Engineers

Job Description


  • Under direct supervision, monitors, operates, and maintains telecommunications systems and equipment in addition to troubleshooting any type of hardware or software problems to ensure that systems perform in a manner which best meets business needs and objectives.  


  • Provides troubleshooting and technical support as necessary to ensure Cisco technology solutions are properly optimized

  • Maintains focus on continuing education as Cisco solutions emerge. This includes renewing Cisco certifications as necessary and obtaining additional certifications as appropriate for new Cisco Technologies

  • On call (duty pager) and travel required as needed.

  • Must be able to work independently and as part of a team on multiple overlapping projects

Job Qualifications

  • Associates’ or Bachelors Degree, or technical institute degree in Computer Science, Information Systems or other related field preferred, or equivalent work experience
  • 4+ years’ experience administering and supporting Cisco VoIP PBX’s, Jabber, Soft Phones
  • 3+ years’ experience administering and supporting Cisco Unified Communications solutions such as Call Manager, Unity and Contact Center.
  • CCNA or CCNP Voice Certification or commensurate experience
  • Ability to analyze, research and lead the trouble-shooting efforts of complex technical problems
  • Must be well organized, thrive in a sense-of-urgency environment, leverage best practices, and most importantly, innovate through any problem with a can-do attitude
  • Valid Passport as travel (Worldwide) may be required
  • Excellent written and verbal communication skills

Additional Locations: None 


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