4 months ago
Sales Performance Manager
If you are looking for a career with a company that is as high energy as you are, join the Avis Budget Group (Nasdaq: CAR) team. Along with our subsidiaries and licensees, we provide a complete range of vehicle rental services through 10,000 rental locations in three operating regions: North America; Europe, Middle East & Africa (EMEA); and Latin America/Asia-Pacific. That means we are serving customers in approximately 175 countries around the world. We are headquartered in Parsippany, N.J. and own and operate most Avis Budget Group car rental offices in North America, Europe and Australia, and operate primarily through licensees in other parts of the world. As a Customer Led, Service driven organization, our approximately 28,000 employees are empowered to make decisions and move things forward.
Our Sales Performance team is comprised of highly passionate sales training professionals who are focused on driving revenue growth. They are highly motivated, action oriented and responsive individuals - all of whom take great pride in serving our customers. Our Sales Performance Managers are critical to the success of our counter sales initiatives here at Avis Budget Group because not only are they responsible for identifying sales opportunities and revenue growth strategies at our retail counters, but they must also be effective trainers and coaches that are capable of implementing our counter sales methods as appropriate and executing up against our counter sales goals. This exciting sales position partners with local and regional leadership to deliver strategies focused on revenue growth in support of business objectives in their assigned locations.
Essential duties and responsibilities of a Sales Performance Manager at Avis Budget Group will include, but not be limited to:
Act as an internal sales expert and partner with Operations leadership to help assess, measure and enhance the performance of revenue generation activities connected with counter sales effectiveness. Partner with local managers to identify and analyze areas of revenue generation opportunities for products and/or services in support of business goals and to monitor the sales agents overall effectiveness throughout the sales process. Demonstrate full understanding of effective customer service and sales concepts. Consistently meet or exceed goals and holds self and others accountable for expected results. Essential that best qualified candidate possess a strong work ethic and sense of urgency to get things done.
Assess and analyze business needs with recommendations on training plans and programs to enhance knowledge and skills. Work cross-functionally between various departments to help measure, analyze and enhance the performance of revenue generation activities connected with counter sales effectiveness. Identify and analyze areas of revenue generation opportunities for products and/or services in support of business goals and monitor locations overall effectiveness throughout the sales process. Demonstrates an ability to get to the root of a problem and utilize resources to provide appropriate solutions as well as addressing issues and complaints in a timely manner. Analyze location performance and understanding of goal setting. Coordinate communications related to counter sales initiatives, products and processes. Must be able to communicate effectively with individuals up, down and across the organization and ensure that information is shared accurately and as appropriate. Demonstrates an ability to organize and express ideas and information clearly, accurately and effectively through verbal and written means. Lead and participate in various meetings and conference calls with a wide range of participants. Must have excellent administrative and organizational skills utilizing MS Office Suite of Products including Outlook, Word, Excel and Power Point.
Coaching / Training
Consult, train, mentor, and coach local managers and associates in areas that include revenue generation performance issues and overall sales effectiveness. Execute local sales training programs and keep updated on new training methods and techniques. Develop and maintain training materials related to sales initiatives including presentations, job aids, participant handouts, virtual class materials, and other resources. Effectively and efficiently coach others on specific sales techniques. Demonstrate an ability to coach one on one and hold individuals accountable for results and provide timely and specific feedback to improve performance. Facilitate classroom size trainings / presentations. Able to build trust and rapport with others to deliver results and interact positively and professionally with all levels internally and externally.
Basic Qualifications and Minimum Requirements:
•Bachelor's Degree plus 1 year supervisory experience; Associate's Degree plus 2 years supervisory experience or High School degree plus 4 years supervisory experience.
•Minimum of 2 years of progressive Sales experience in a counter sales environment.
•Minimum of 2 years of experience executing training initiatives and coaching and mentoring sales professionals.
•Minimum of 1 year management experience, preferably with direct reporting responsibility.
•Must have valid driving license and be willing and able to travel between their assigned locations (average at about 50%).
•Prior experience or involvement in sales training, leadership development, and customer/client service is required.