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about 1 year ago
Alaska Airlines
Location: Kent
Job type: Permanent
Sector: Operations
Category: Customer Service Jobs

Per union agreement, this position pays $12.14/hr.


Alaska Airlines is one of the most respected names in aviation and flies throughout its namesake state and the Lower 48, as well as to Hawaii, Canada, Mexico, Costa Rica and Cuba. Our roots date to 1932 and are symbolized by the Alaska Native painted on the tails of our aircraft. Guided by what we call the "Alaska Spirit", we pride ourselves on providing a lifeline to remote communities while delivering renowned service to everyone we fly. This commitment has brought us national and international recognition. We've been honored with a variety of awards by readers of Travel + Leisure, Conde Nast Traveler, USA Today and others. Alaska, with Virgin America, is the premier airline for people on the West Coast, and together with its sister carrier Horizon Air, flies to more than 118 destinations. The two airlines are subsidiaries of Alaska Air Group Inc. (NYSE:ALK) with annual revenues exceeding $7 billion.



- Responsible for assisting customers with travel requests by answering incoming calls and matching the features and benefits of Alaska Airlines to the needs of the passengers
- Answer customer's inquiries regarding all aspects of their travel on Alaska Airlines or one of our travel partners
- Ability to handle customer questions, complaints, and inquiries with the highest degree of courtesy and professionalism to resolve customer issues with first call resolution
- Assist customers with technical website and mobile navigation needs
- Make new reservations and change existing reservations on scheduled domestic and international flights
- Perform both computer and inbound/outbound telephone related tasks
- Other duties as assigned
- Embody the Alaska Spirit and conducts oneself with Professionalism, Integrity, Resourcefulness, and Caring


- The call center is open 24/7/365
- Candidates must be flexible and willing to work early mornings, afternoons, evenings, weekends, and holidays.


- We will have training classes starting monthly throughout the summer
- This will take place at one of our training facilities near Seatac Airport.
- Training is structured and fast pace. We encourage new hires to study daily in order to pass weekly exams.


- Agents will be required to work from home after 1040 hours (6 months).
- Requirements for work from home: agents must live within 100 miles of the call center located in Kent, WA and within the state of Washington; must establish and maintain designated work area; must maintain at your own expense a dedicated telephone line and high-speed, hard wired internet connection


- Like many airline positions, Reservations Sales Agents are part of a union that will require initiation fees and monthly dues.


- High School diploma or equivalent required
- Minimum age of 18 years old
- Must be authorized to work in the United States
- Have not used any nicotine products within the last six months (includes chewing tobacco, nicotine gum, patches, hookah or any other source of nicotine)
- Demonstrated proficiency and agility with adopting, utilizing and navigating new and rapidly changing technologies and applications on handheld and other multi-media devices required
- Demonstrated knowledge and aptitude to use computers and related technology skillfully required
- Fluent in Spanish highly preferred
- Proficient keyboard skills required
- Must have strong customer service skills and a professional and pleasant phone demeanor
- Must possess exceptional verbal and interpersonal communication skills in order to assist customers and interact with coworkers
- Proven ability to continually learn and understand changing job-related policies and procedures, company products, services and promotions in an efficient manner required
- Adaptable to performing work according to set procedures required
- Excellent attendance and reliability required
- Must be flexible to work any shift assigned within a 24 hour/day, 7 day/week, 365 day/year operation including weekends, holidays and overtime as needed. Hours could include late nights and early mornings.


The call center is located in Kent, WA.


For eligible employees, our company offers a unique total rewards package that few companies can match, including;

- insurance coverage for medical, dental and vision care
- 401(k) retirement savings plans
- monthly and annual incentive bonus plans
- time off
- generous employee travel program

Each day, we are guided by our core values of Professionalism, Caring, Resourcefulness, Integrity and Alaska Spirit at work and in our communities. Alaska Airlines also fosters a diverse and inclusive culture and is an Equal Opportunity Employer.


Alaska Airlines and Horizon Air do not tolerate discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, disability, protected veteran status, genetic information, or any other basis protected by applicable law. Employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants are also protected by law.

Alaska Airlines y Horizon Air no toleran discriminacion o acoso en base a raza, color, credo, religion, origen nacional, estatus migratorio de residencia o ciudadania, edad, sexo, orientacion sexual, identidad de genero o expresion, estado civil, discapacidad, estado veterano protegido, informacion genetica o cualquier otra base protegida por la legislacion aplicable. Empleados o aspirantes que indaguen, discutan o revelen su compensacion o la remuneracion de otros empleados o aspirantes tambien estan protegidos por ley.

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