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about 1 year ago
PenAir
Location: Anchorage
Job type: Contract/Locum
Contact: No Name
Category: Customer Service Jobs

Basic Function:   Customer service support

  1. Qualifications:   
    1. Ability to work independently and organize workload, multi-task.
    2. Excellent telephone communication and interpersonal skills.
    3. Knowledge of basic reservations booking and procedures preferred.
    4. Must be able to adapt quickly to changing priorities to meet customer needs.
  1. Authority:  N/A
  2. Responsibility:
    1. Quote fares and book passenger reservations.
    2. Process payment, groups, irregular operations, and lodge reservations.
    3. Monitor email and fax communications, processing requests.
    4. Troubleshooting for website customers.
    5. Prepares daily sales reports.

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