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10 months ago
Delta Air Lines
Location: Atlanta
Job type: Permanent
Sector: Business & Administration
Category: Senior Manager
SkyMiles is Delta Air Lines' loyalty program, with a membership of more than 90 million members. The program is an industry trail blazer. We are a high-power, high-growth team which is on an accelerated path in our journey of innovation. Our daily aim is to bring to life innovative concepts, benefits and experiences to fulfill the needs of our key customers. We have a highly-talented team in place, and are looking for only the best visionaries and thinkers to bring new ideas and concepts to the forefront of the travel industry.

SkyMiles is seeking a proven change agent responsible for strategic analysis, initiative development, and project management to further engage our SkyMiles customers by providing a best-in-class loyalty program. The individual will analyze data and provide competitive insights to develop recommendations for new/enhanced program benefits and policies with an eye towards streamlining and simplifying the program. This position will be based in Atlanta, GA.

Primary Responsibilities
Develop strategy and implementation plans for enhancing the SkyMiles member experience across all channels, with an emphasis on digital
Develop loyalty program initiatives across multiple channels and operational work groups
Gather, analyze and synthesize data into actionable decisions and recommendations
Ensure operational success of changes to program benefits and policies by partnering with appropriate IT teams from idea conception through final implementation
Perform analysis to forecast customer behavior and member impact, manage effectiveness, and draw insights from recent and proposed program changes (e.g., upgrade policies, Medallion qualification criteria, Choice Benefits, etc.)
Utilizing data expertise and SM database knowledge, the individual is expected to identify trends, develop findings and make recommendations for program improvements, cost-effectiveness and/or perception in the marketplace
Work cross functionally with other workgroups to perform analysis, as needed
Perform ad hoc analysis as needed in support of SkyMiles goals and initiatives

An undergraduate degree in Business, Finance, Marketing, Management, or a related field required
3+ years of relevant experience required
Previous experience in analytical, statistical, or financial reporting functions highly preferred
Revenue Management, Network Planning, or financial management experience preferred
Should have excellent creative and analytical skills, plus leadership potential
Strong business acumen and the ability to synthesize data and form actionable, meaningful recommendations in support of SkyMiles' and Delta's strategy
Strong project and relationship management skills and the ability to also work independently
Strong communication skills - both written and verbal
Proven passion for the business, intrinsic motivation, and positive energy
Systems comfort and knowledge a must
Skilled experience in Microsoft Word, Excel, PowerPoint, Hyperion/Brio and SAS/SQL highly preferred
Ability to work in an autonomous environment and manage several responsibilities that demand a high degree of initiative, drive, and time management
Must be performing satisfactorily in current position

Develops both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and well-being.

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