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10 months ago
Delta Air Lines
Location: Atlanta
Job type: Permanent
Sector: Business & Administration
Category: Senior Manager
SkyMiles is Delta Air Lines' loyalty program, with more than 95 million members. The program is an industry trail-blazer, and we are a high-powered, high-growth team on an accelerated journey to innovate. Our goal is to bring to life innovative concepts, benefits and experiences to fulfill the needs of Delta's best customers.

We have a highly-talented team in place, and are looking for only the best innovators and thinkers to develop and execute new ideas and concepts. Currently, we're seeking a dedicated and enthusiastic Project Leader to manage Marketing and Card Member Engagement for the SkyMiles Co-Brand Credit Card Team.

In the Project Leader - SkyMiles Co-Brand Marketing & Engagement role, we seek a talent who:
Will drive big wins at a fast pace
Is an outstanding thought leader and strategic thinker
Is passionate about delivering an exceptional customer experience
Is proficient at developing deep, productive relationships both inside and outside of organizations

Additional career benefits of being part of this team: The SkyMiles Co-Brand Team resides within the Customer Engagement & Loyalty (CE&L) division. By being part of the CE&L team, team members get in-depth visibility into five different businesses: the SkyMiles Program, SkyMiles Partnerships, Airline Partnerships, Delta Sky Club, and Customer Insights & Analytics.

The successful candidate will be responsible for developing and executing strategies to support our existing Card Members. Realms of responsibility include product development and positioning, mass advertising, member engagement (ex: events, philanthropic efforts), and customer communications and promotions. Critical job functions include communications planning, creative development and review, cross-channel campaign execution, measurement and reporting, budgeting and billing, and preparation and delivery of executive-level presentations across the Delta and American Express organizations.

Position serves as the day-to-day counterpart for our American Express colleagues, working in close partnership on all initiatives. Partnership with internal Delta teams, such as CE&L, Marketing, Legal, and Regional teams, also required. Position manages multiple agency and third party partners. Requires some domestic travel. Role is based in Atlanta.

Competitive candidates will have strong communication, critical thinking, and analytical skills. Seeking a multi-tasker who can perform at a high level of accuracy in a fast-paced environment. Must be a self-starter with the ability to work well independently as well as within a group. Must be able to manage effectively through change and ambiguity and be able to manage healthy debate with diplomacy and respect to others. Must display positive attitude, strong work ethic and love of learning. Must have a track record of acting with integrity, being a team player, and displaying professional maturity and team leadership. Must be customer-focused with the ability to strategically balance customer and business demands.

Bachelor's degree with major in Business, Marketing, Advertising, Journalism or relevant focus area
At least 3-5 years relevant work experience or MBA/Master's with 2+ years of relevant work experience
Marketing, airline or banking experience required. Experience in loyalty programs and partnerships preferred
Basic knowledge of all facets of Delta Air Lines and the airline industry
Internal candidates must be performing satisfactorily in current position

Develops both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and well-being.

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