5 months ago
JOB TITLEPROJECT MANAGER
DEPARTMENT PRODUCTION PLANNING
SUPERVISOR SENIOR MANAGER OF PROJECT MANAGEMENT & PLANNING
This position requires a well rounded knowledge of business aviation maintenance, avionics, and modifications. The job includes customer contact and support as well as interface with department managers and technicians. Customer contact and interface with the company will be the primary functions. Assisting with work order processing, coordination with the customer on squawk approval, deposit processing, and closing WOs are some examples of daily responsibilities. Job duties will vary each day and will encompass projects as designated by the General Manager. Will be required to work independently and manage multiple projects. Coordination of large projects and customer support are critical.
Notify supervisor in advance of shift starting if unable to work.
Must have reliable transportation to get to work each and every day.
Dedication to the projects assigned, working as necessary to make sure each customer leaves impressed.
Pre-arrival coordination of assigned customer projects. Arrival de-brief coordination.
Coordination and overview of aircraft work flow, providing schedule calendars as necessary depending on work scope.
Assistance with any department if problems arise.
Central point of contact for customers and West Star personnel.
Work independently on projects and coordinate multiple projects as assigned. Schedule and work quality are essential in these functions.
Work with customer in project management, pricing and customer support roles.
Assist as necessary with Sales and Contracts Departments for assigned aircraft.
Post departure follow up with customer.
Any other job-related duties as assigned by management.
Education High school diploma or equivalent.
Airframe and Powerplant License beneficial.
Aviation specific training a benefit.
College education or degree beneficial.
Management, leadership, and customer service training beneficial.
Experienceyears prior experience in business aviation MRO activities.
FAA paperwork, work order and billing process experience.
Extensive customer contact and customer service experience required.
InitiativeSelf-motivated and maintain a rapid pace.
Handle customer projects with minimum supervision.
Coordinate and provide incentive to other coworkers.
Deal directly with customer, including with areas of conflict.
Responsibility Perform all work in accordance with Federal Aviation Administration guidelines.
Follow all company and safety rules during performance of duties.
Maintain customer oriented work habits.
Direct the work and flow of multiple projects.
Assistance in completion of work orders, FAA paperwork and billing items.
Contacts Technicians in all departments.
Team Leaders of teams assigned to project.
Company sales representatives.
Customers and outside vendors.
Physical RequirementsLift at least 50 lbs.
Routine walking, bending and squatting or sitting.
Routing or repetitive physical motion with arms and hands.
Basic personal computer operations.
Mental RequirementsUnderstanding and implementation of regulations and guidelines.
Work with others in a professional manner.
Extensive customer contact skills.
SupervisionWork with minimal supervision.
Work with other Project Managers coordinating projects in a cooperative manner.
Working ConditionsThe majority of work will be accomplished in a heated hangar.
Office area or general areas of the facility.
Varied positions in and around the aircraft.
Equipment UsedPersonal computer.