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7 months ago
Delta Air Lines
Location: Minneapolis
Job type: Permanent
Sector: Business & Administration
Category: Senior Manager
Delta Air Lines is looking for a Program Manager to provide direction and leadership to project managers and/or team members for complex programs up to $50 Million Dollars across multiple cross functional work streams. The Program Manager ensures multiple concurrent IT projects are delivered on-time, on-budget, and produce committed business results. The Program Manager acts as a change agent for Delta IT, serves as a formal mentor to Project Leaders, and provides program / project management methodology fundamentals and expertise.


-Directs the initiation, planning, execution, monitoring, controlling and close of an entire project and/or all projects within specified program
-Ability to contribute and champion usage of structured project management methodology (to include Waterfall, Agile/Scrum, Iterative, etc.)
-Broad knowledge of application and / or infrastructure development life cycle (SDLC) and other technical management concept, processes, and methodologies
-Lead and direct project managers within specified program to achieve desired deliverable creation outcomes
-Possess IT and formal program/project management knowledge as well as ability to prioritize work and meet deadlines based on logical work breakdown structures aligned to critical path
-Manage program interdependencies, milestones, and critical path
-Analyze, manage, and report program performance - financial reporting, resource allocation, task delegation and stakeholder management
-Analyze multiple types and sources of information to generate insight on program performance
-Demonstrate financial awareness to control costs and think in terms of profit, loss, and added value.
-Help Stakeholders, IT Portfolio Teams, Business Partners and Business Users understand their roles and responsibilities within the project
-Develops and executes an overall program schedule, including tasks, duration, dependencies, and resource assignments
-Controls and tracks changes to scope, time, cost, quality, issues, and risk
-Leads completion of program objective, such as procurement, quality planning, service level agreements, and customer training
-Directs and delegates work effort; Requests the needed resources for a program and gets them oriented to work on the project
-Ensures product deliverables' quality, such as functional specifications, logical and physical data design, solution design and detailed design, test plans, and completed solution
-Manages vendor relationships according to contract terms and conditions


-Key industry certifications such as CAPM, PMP, PgM, etc., preferred
-Previous airline, travel, and / or transportation industry experience preferred
-Makes value-oriented decisions to achieve strategic business results; Ability to be flexible, make quick decisions and seamlessly navigate risks and ambiguity while effectively navigating a dynamic project environment
-Evaluates risks, assess possible outcomes and solutions/solves problems
-Strong interpersonal skills, including the ability to make effective presentations and communicate technical concepts to non-technical clients
-Ability to build and maintain cohesive motivated teams
-Ability to coach and develop subordinates and/or peers; empowering team members with the authority to accomplish project tasks efficiently and with minimal direction
-Strong strategic planning skills
-Excellent written, oral communication, planning, and organizational skills
-Strong track record managing business and IT Projects
-Strong meeting facilitation and negotiation skills
-Strong consulting and customer service skills
-Recognizes and rewards desirable individual and team performance
-Establish good relationships with internal and external stakeholders.
-Take responsibility for actions, projects, and people.
-Take initiative, act with confidence, and work under own direction.
-Focus on customer needs and satisfaction.
-Set high standards for quality to monitor and maintain quality and productivity.
-Gather comprehensive information to support decision making.
-Encourage an organizational learning approach (e.g., learn from successes and failures and seek staff and customer feedback).
-Adapt to changing circumstances and interpersonal style to suit different people or situations.

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