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4 months ago
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Principal, Global Delivery Relationship Management


Delta Air Lines
Location: United States
Job type: Permanent
Sector: Business & Administration
Category: Senior Manager
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Join Delta IT on our journey to becoming the best IT organization in the airline industry.
Delta IT is on a journey of transformation. We are changing the way we do business from top to bottom. As thought-leaders within Delta, we strive to create meaningful and innovative solutions and are looking for team members to help us realize our vision.

Delta IT employees are thinkers, doers, innovators.
We are proactive.
We are collaborative.
We deliver impact to our customers.

Join us on our transformation journey in becoming a world-class IT organization at the world's best airline!

YOUR RESPONSIBILITIES IN THIS ROLE:

-Be the portfolios' single point of contact responsible for establishing, mentoring, and enhancing the relationship between the Portfolios and the Partners
-Use your expertise to work closely with portfolio leads in formulating the strategy for outsourcing IT Capital projects and core support work to various partners
-Understand business needs early in the sourcing process, and provide guidance to effectively leverage strategic partnerships and manage costs
-Provide input and support for non-labor needs, through collaboration with the IT VMO and Supply Chain
-Support the portfolios in terms of selection of partners, guidance on the partner engagement model, review and signoff of Statement of Work etc.
-Demonstrate strong teamwork and interpersonal skills to all levels of organization
-Work effectively across multiple Global Delivery Partners, Delta projects, and technology areas to troubleshoot partner delivery issues and implement corrective solutions
-Collaborate with the portfolios to understand their business & resource needs based on their pipeline of projects and core work and help enable resource forecasts relevant to each of the Partners
-Play a leading role in the IT Sourcing transformation initiative to consolidate work among fewer set of partners and maximize their value contribution to Delta
-Institutionalize governance routines including Quarterly Business Review (QBRs), metrics, and process improvements within the portfolios to elevate the maturity levels of engagement with partners
-Engage with the partners in understanding their Organizational capabilities and their
-Innovation investment commitments and proactively identify opportunities to leverage them for the benefit of the portfolios
-Continuously evaluate the partner performance and periodically initiate Customer satisfaction surveys with portfolios to elevate overall engagement and delivery
-Continuously explore opportunities to elevate the portfolio - partner engagements to more mature outsourcing models
-Work in tandem with the Global Delivery Oversight Managers (GDOs) in executing all of the above responsibilities
-Keep abreast of industry trends through benchmarking, participation in professional associations etc. in order to advise others of optimal sourcing opportunities

WHAT ARE WE LOOKING FOR? / WHAT EXPERIENCE DO YOU NEED?

-Proven experience in onsite-offshore delivery and customer relationship management
-Deep expertise in business and IT process relevant to Airline Industry
-Deep "hands on" knowledge across all phases of SDLC using Waterfall and Agile methodologies.
-Strong solutioning experience on outsourcing models, Project / Delivery execution models and Engagement models.
-Highly adaptable, a driver of change, and capable of quickly rallying teams
-Strong leadership and negotiation skills, we want you to develop and nurture relationships quickly despite obstacles
-15-20 years of IT experience with global corporations.
-Experience managing partner engagements involving Application Development, Application Support, Testing and / or Infrastructure services
-Willingness to travel as needed to support the business
Join Delta IT on our journey to becoming the best IT organization in the airline industry.
Delta IT is on a journey of transformation. We are changing the way we do business from top to bottom. As thought-leaders within Delta, we strive to create meaningful and innovative solutions and are looking for team members to help us realize our vision.

Delta IT employees are thinkers, doers, innovators.
We are proactive.
We are collaborative.
We deliver impact to our customers.

Join us on our transformation journey in becoming a world-class IT organization at the world's best airline!

YOUR RESPONSIBILITIES IN THIS ROLE:

-Be the portfolios' single point of contact responsible for establishing, mentoring, and enhancing the relationship between the Portfolios and the Partners
-Use your expertise to work closely with portfolio leads in formulating the strategy for outsourcing IT Capital projects and core support work to various partners
-Understand business needs early in the sourcing process, and provide guidance to effectively leverage strategic partnerships and manage costs
-Provide input and support for non-labor needs, through collaboration with the IT VMO and Supply Chain
-Support the portfolios in terms of selection of partners, guidance on the partner engagement model, review and signoff of Statement of Work etc.
-Demonstrate strong teamwork and interpersonal skills to all levels of organization
-Work effectively across multiple Global Delivery Partners, Delta projects, and technology areas to troubleshoot partner delivery issues and implement corrective solutions
-Collaborate with the portfolios to understand their business & resource needs based on their pipeline of projects and core work and help enable resource forecasts relevant to each of the Partners
-Play a leading role in the IT Sourcing transformation initiative to consolidate work among fewer set of partners and maximize their value contribution to Delta
-Institutionalize governance routines including Quarterly Business Review (QBRs), metrics, and process improvements within the portfolios to elevate the maturity levels of engagement with partners
-Engage with the partners in understanding their Organizational capabilities and their
-Innovation investment commitments and proactively identify opportunities to leverage them for the benefit of the portfolios
-Continuously evaluate the partner performance and periodically initiate Customer satisfaction surveys with portfolios to elevate overall engagement and delivery
-Continuously explore opportunities to elevate the portfolio - partner engagements to more mature outsourcing models
-Work in tandem with the Global Delivery Oversight Managers (GDOs) in executing all of the above responsibilities
-Keep abreast of industry trends through benchmarking, participation in professional associations etc. in order to advise others of optimal sourcing opportunities

WHAT ARE WE LOOKING FOR? / WHAT EXPERIENCE DO YOU NEED?

-Proven experience in onsite-offshore delivery and customer relationship management
-Deep expertise in business and IT process relevant to Airline Industry
-Deep "hands on" knowledge across all phases of SDLC using Waterfall and Agile methodologies.
-Strong solutioning experience on outsourcing models, Project / Delivery execution models and Engagement models.
-Highly adaptable, a driver of change, and capable of quickly rallying teams
-Strong leadership and negotiation skills, we want you to develop and nurture relationships quickly despite obstacles
-15-20 years of IT experience with global corporations.
-Experience managing partner engagements involving Application Development, Application Support, Testing and / or Infrastructure services
-Willingness to travel as needed to support the business

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