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6 months ago
Airport Terminal Services
Location: Portland
Job type: Permanent
Sector: Airport
Category: Airport Customer Service
SUMMARY: Overseeing passenger services station operations including but not limited to ticket counter and gate, primary customer service and liaison, and identification of new business opportunities.

ESSENTIAL DUTIES AND RESPONSIBILITIES - include the following. Other duties may be assigned.
· Understand contract requirements and customer expectations.
· Thorough knowledge base of budgetary responsibilities and financial responsibilities.
· Determine and maintain the necessary and appropriate amount of personnel and equipment necessary to fulfill these requirements.
· While understanding the work requirements, plan and organize the most efficient use of resources to meet these requirements through development and analysis of employee and equipment work schedules.
· Direct and control people and equipment to efficiently complete the tasks within established company standards. This is achieved through disciplined following of work schedules in line with established company standards.
· Know company policies and interpret manuals in order to relate the interpretations to subordinates.
· Monitor and/or conduct required training of personnel.
· Conduct employee performance evaluations.
· Provide employee counseling and discipline as needed.
· Be responsible for the security of company funds, supplies and equipment.
· Be responsible for insuring compliance with established company safety policies and procedures.
· Maintain working relationship with customers and provide prompt response to service requests.
· Actively search for and report to station management future business opportunities.

· Must be at least 18 years of age.
· Must be able to pass a drug test, background check, and be able to obtain airport security clearance.
· Must possess at least a High School Diploma / GED equivalent.
· Must possess a valid driver’s license and provide a Motor Vehicle Record/ MVR. (Varies by Airport.)

· Must be able to lift up to 70 pounds.
· Must be able to stand, lift, bend, push and pull for an extended time.
· Must be willing to work in all types of elevated noise levels within the airport environment.

· Three years' progressive management experience including customer service.
· Knowledge of applicable FAA regulations, including standard security program and OSHA regulations or Bachelor's Degree in business.
· Must be flexible to work various shifts, weekends, or irregular shifts.
· Excellent computer skills.

· Specific shifts to be determined
· Must be able to work extended hours on short notice during non-routine operations
· Some travel required

M/F Disabled and Vet EEO/AA Employer

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