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3 months ago
Boeing
Location: Alaska
Job type: Permanent
Sector: IT & Communications
Category: Technician
The Global IT Infrastructure Services group is seeking a Versatile Technologist (Level 3) to join the Southwest Site Operations Group of Global IT Service Operations in Fort Greeley, Alaska. The position is for Site PC support for the BDS Ground based Midcourse Missile Team (GMD).

Responsibilities include, but are not limited to the following:

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End User workstation planning, installation/configuration, disposal

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Working with End Users, IT Business Partners and Program personnel regarding hardware and software needs

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Coordinating hardware acquisition, replacement and moves

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Imaging Windows7 and Windows10 computers

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Configuration/installation of needed hardware & software, upgrades & patches

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Implementing security requirements as specified by Information Systems Security

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Follow asset disposal process including required paperwork, communication of activities, interaction with Security.

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User account administration (Uses Active Directory)

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Creating, disabling, deleting accounts, resetting passwords, adding users to groups

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Troubleshooting and resolving workstation issues and communicating problems and solutions

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Monitoring and processing help desk tickets and email requests. Responding to in-person requests

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Manage data transfers from multiple locations and sources.

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Asset management – computers, certain components & peripherals

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Maintaining accurate location and assignment records

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Defining, maintaining & updating processes & procedures

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Working with Finance & IT partners for visibility and audit support

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Working with End Users and IT Business Partners, maintaining a professional, positive and calm attitude, participating in program and customer meetings as required

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Identifying, recommending and assisting with implementation of improvements/advances

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Documenting IT processes, solutions

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Cisco IP phone support

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Disposition, moves, password changes, communication of changes to appropriate personnel

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Order new phones as needed

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Audio Visual Conference Support

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Coordinate, setup and manage Program and Customer Conferences

Specialized cold weather training required post-hire.

Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world.

Division

CIO, Information & Analytics

Relocation Assistance Available

No. Relocation assistance is not a negotiable benefit.

Qualifications

This position requires an active Secret U.S. Security Clearance. (A U.S. Security Clearance that has been active in the past 24 months is considered active.)

Basic Qualifications (Required Skills/Experience):

* 3+ years of experience installing, configuring, troubleshooting, and administering Windows (7 or newer) workstations

* Strong oral communication skills and experience briefing management on technical issues and problem resolution

* On-call support is required as well as occasional off-shift and weekend work

* Experience communicating activities & processes to Users (e.g., mailings, tip sheets, newsletters)

Preferred Qualifications (Desired Skills/Experience):

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CompTIA Security+ certification, or CISSP (associate or higher) designation

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Experience in information system planning, oversight and integration

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Project management experience

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Experience implementing and supporting Risk Management Framework (RMF)

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Experience working with Active Directory Domain Services

Typical Education/Experience:

Technical bachelor's degree and typically 5 or more years' related work experience or a Master's degree with typically 3 or more years' or a PhD degree or an equivalent combination of education and experience. A technical degree is defined as any four year degree, or greater, in a mathematic, scientific or information technology field of study.

Experience Level

Individual Contributor

Job Type

Standard

Travel

No

Contingent Upon Program Award

No

Union

No

Job Code

BAMYP3

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